Top Customer Success Jobs in Madison, WI

As a Customer Experience Associate at North One, you will work with the Customer Experience team to diagnose and solve customer problems, enhance customer satisfaction, and support the fast-paced growth of our FinTech platform for small businesses.

The Director of Client Success will lead the client success strategy, manage onboarding and implementation, oversee client relationship management and retention, improve processes, and utilize data analysis to inform strategies and track client health in a healthcare technology startup.

The Customer Success Manager at DeepScribe will oversee client implementation and account management, train clinicians, drive platform adoption, monitor customer health, and collaborate with internal teams. They will act as a customer advocate, ensure seamless integration, and utilize strong communication and leadership skills to maximize customer satisfaction and engagement.

The role involves managing and growing client relationships, implementing Fathom’s technology in health systems, overseeing client onboarding, and converting high-profile clients into advocates. This includes driving upsell initiatives and collecting client feedback to inform product development, alongside dynamic problem-solving in a fast-paced environment.

As a Senior Product Support Specialist, you will troubleshoot product-related issues, provide exceptional customer support, collaborate with product and engineering teams, and enhance your understanding of ERP systems. Your role includes acting as an expert for customer inquiries, documenting solutions for future reference, and building strong relationships with customers to drive satisfaction and engagement.

The Director of Customer Success will lead the Merchant Services team, focusing on strategic vision, retention, and growth. Responsibilities include building and mentoring a team, aligning initiatives with company objectives, driving revenue targets, and managing high-value accounts. This role emphasizes collaboration across departments to enhance customer experience and implement scalable processes for success.

As a Customer Success Manager, you will nurture client relationships, ensure seamless engagement and satisfaction, collaborate with sales and operations, and manage process improvements. You will also solve any client issues and help enhance service delivery using no-code tools like Zapier, Calendly, and Jotform.

The Functional Screen Specialist assesses the functional status and eligibility of Family Care members using a State health tool. Responsibilities include scheduling, conducting face-to-face interviews, maintaining documentation, and coordinating with Member Support Coordination staff. This role also involves crisis intervention referrals and participation in quality assurance activities.

The Functional Screen Specialist is responsible for assessing the functional status and eligibility of Family Care members by conducting screenings, scheduling appointments, and maintaining accurate records. The role includes responding to urgent situations, referring members to appropriate resources, and ensuring compliance with documentation guidelines.

The Functional Screen Specialist conducts functional assessments for Family Care members, schedules appointments, gathers information through face-to-face interviews, maintains member data, and ensures compliance with state guidelines. They also refer members for additional support as needed and participate in quality assurance activities.