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Top Customer Success Jobs in Lincoln, NE
As a Premier Support Advocate, you'll provide high-quality customer service to Spanish-speaking pros and customers through phone, chat, SMS, and email. You will navigate account changes, billing inquiries, and retention issues while ensuring a positive caller experience. Building trust and driving satisfaction are key aspects of this role, alongside meeting performance metrics and contributing to team development.
As a Customer Support Associate at Squarespace, you will resolve customer issues through live chat and email, guide users with account and billing inquiries, and ensure high customer satisfaction while meeting productivity targets. Your role requires strong written communication and the ability to prioritize tasks effectively.
As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.
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The Negotiations Specialist role involves coordinating efforts to negotiate delinquent accounts for clients, working closely with external partners to secure the best possible savings while providing oversight to client finances. The position requires strong communication skills, time management, and a dedication to helping clients succeed.
As a Customer Support Associate, you will assist health insurance agents and clients by providing initial support, triaging requests, addressing inquiries, documenting interactions, and collaborating with internal teams to resolve issues and enhance service delivery.
The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.
As a Customer Experience Manager at Alma, you will lead a team to enhance customer experiences by coaching team leads and specialists, analyzing operational bottlenecks, and fostering an inclusive culture. Your role involves collaborating with other teams to identify trends and improve processes for both providers and clients.
The Live Operations Coordinator will manage live captioning services, ensuring quality and meeting customer expectations. Responsibilities include coordinating communications, troubleshooting issues, creating orders, and maintaining documentation for operational efficiency. The role requires a proactive approach, attention to detail, and the ability to work in a dynamic, live production environment.
The Customer Success Manager at Arcadia manages non-enterprise client accounts, ensuring data quality and client satisfaction. Responsibilities include troubleshooting technical issues, leading product training, coordinating project timelines, and fostering long-term client relationships to drive success. They work closely with internal teams to meet client goals and resolve issues effectively.
The Senior Enterprise Relationship Manager will serve as the primary post-sale contact for enterprise clients, fostering strong relationships, managing complex issues, and ensuring alignment of communications between internal teams and clients. This role involves understanding clients' objectives, monitoring success metrics, and participating in strategic planning meetings.
Top Companies in Lincoln, NE Hiring Customer Success Roles
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