Technical Support Specialist - Aircraft Connectivity - Atlanta

EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite communication solutions. Headquartered in Englewood, Colo., and conducting business around the globe, EchoStar is a pioneer in communications technologies through its Hughes Network Systems and EchoStar Satellite Services business segments. For more information, visit echostar.com . Follow @EchoStar on Twitter.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
EchoStar has an exciting opportunity for a Technical Support Specialist - Aircraft Connectivity - Atlanta in our Hughes Network Systems division supporting our AERO Mobility business unit. This role is essential for supporting the customer's maintenance and repair, of the Hughes in-flight connectivity system. This position will operate as a customer-facing role, providing frontline technical guidance to our airline customers, and you will act as a critical conduit for communications between airline maintenance personnel and the Hughes aircraft operations team. This position offers a great opportunity for career growth in a dynamic environment focused on innovation and operational excellence. This position will be located at our customer facility in Atlanta, GA.
Responsibilities

• Technical Support
  • Support all facets of airline customer maintenance operations for the Hughes in-flight connectivity system.
  • Monitor all incoming and active discrepancies using a ticketing system and establish maintenance plans with the airline to ensure issues are being addressed.
  • Examine technical performance data to diagnose system faults and provide corrective actions for airline technicians.
  • Interpret a variety of technical manuals, wiring diagrams, and schematics to provide technical guidance.
  • Utilize various data sources, such as performance metrics, tickets, and system logs to facilitate troubleshooting and diagnostics of aircraft IFC system.
  • Focus on resolving faults with speed and efficiency while also ensuring compliance to federal regulatory guidelines.
  • Accomplish projects and assignments as needed, which are sometimes broad in nature, and frequently may require engagement with cross functional teams.
  • Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support.
  • This position may require occasional travel.
• Communication
  • Communication skills with customer in providing system training, troubleshooting guidance, and reporting requirements.
  • Collaborate with Hughes cross-functional teams to resolve technical issues and implement improvements in support of customer aircraft.
• Process Improvement:
  • Continuously analyze and improve support systems, tools, and processes to drive cost reduction, improve customer performance, and enhance efficiency.

Basic Requirements

• Two-year degree in a technical field or combination of relevant work experience and certifications.
• Prior experience with Inflight Connectivity Systems.

Preferred Qualifications

• Strong verbal, written, and interpersonal communication skills
• Experience in the servicing and operation of Inflight Connectivity/SATCOM Systems
• Strong analytical skills and troubleshooting experience.
• Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support.
• This position may require occasional travel.
• High attention to detail and strong organizational skills.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Strong problem-solving abilities and proactive mindset.
• Proficiency in Microsoft Excel, PowerPoint, and other office software.
• Strong interpersonal skills and the ability to collaborate effectively with internal teams and customers.
• Resilient under pressure with the ability to handle complex situations and resolve conflicts.
• Strategic thinker with the ability to innovate and improve processes.
• Strategic thinker with the ability to innovate and improve processes.
• Experience in Avionics systems
• Aircraft maintenance and operations experience a plus

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check
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Compensation Range
Annual Salary: $59,500.00 - $85,000.00
EchoStar is committed to offering a comprehensive and competitive benefits package. Our programs are designed to provide you with the ability to customize your benefits to best meet the needs of you and your family. Our philosophy for these programs is to support and encourage healthy living and wellness. Our benefits package covers it all-from healthcare savings plans to education assistance and more!

• Financial : 401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D and disability
• Work-Life Balance : Paid Time Off (PTO), company-paid holidays, health and wellness events, exercise and sports facilities (locations may vary)
• Employee Incentives : Tuition reimbursement, employee referral program, year round employee events and community programs, discounts on Dish Network and HughesNet
• Health : Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA)

EchoStar and its Affiliated Companies are committed to developing and promoting an inclusive workplace. We are an Equal Employment Opportunity employer- Veteran/Disability. We will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Persons or those able to obtain and maintain U.S. government security clearances may be required for certain positions. EEO is the law.