The Manager Escalation Specialist will manage Tier 2 complaint escalations across various support channels and provide guidance to frontline advocates. This role focuses on ensuring compliance, resolving escalated customer issues, and collaborating with internal teams to enhance the Cash App experience.

The Manager Escalation Specialist will handle Tier 2 complaint escalations across multiple channels while providing guidance to front-line advocates. The role focuses on real-time de-escalation, adherence to compliance, and maintaining customer satisfaction. Responsibilities include managing escalated complaints, conducting root-cause analyses, and collaborating with various internal teams for continuous improvement.