Customer Transformation - Customer Consulting, Sr. Manager

Posted Yesterday
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33 Locations
Hybrid
130K-256K Annually
Senior level
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
At PwC, our purpose is to build trust in society and solve important problems.
The Role
This Senior Manager leads customer consulting projects, enhances client relationships, and drives digital marketing strategies through operational excellence and industry expertise.
Summary Generated by Built In

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. In customer marketing at PwC, you will specialise in providing consulting services focused on customer-centric marketing strategies. You will analyse customer behaviour, develop targeted marketing campaigns, and offer guidance and support to help clients optimise their marketing efforts, improve customer engagement, and drive revenue growth.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Craft and convey clear, impactful and engaging messages that tell a holistic story.
  • Apply systems thinking to identify underlying problems and/or opportunities.
  • Validate outcomes with clients, share alternative perspectives, and act on client feedback.
  • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
  • Deepen and evolve your expertise with a focus on staying relevant.
  • Initiate open and honest coaching conversations at all levels.
  • Make difficult decisions and take action to resolve issues hindering team effectiveness.
  • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.


The Opportunity
As part of the Customer Consulting team you are expected to lead the way in providing customer consulting services. As a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are expected to leverage your specialized knowledge and technical acumen of industry-leading business trends, the firm's client service offerings, and professional industry networks to deliver quality results to clients and provide strategic input into the firm's business strategies.
Responsibilities
- Lead large projects to confirm successful outcomes
- Innovate processes to boost operational efficiency
- Engage with clients at a senior level to drive project success
- Utilize specialized knowledge to deliver exceptional results
- Provide strategic input into the firm's business strategies
- Leverage professional networks to enhance client service offerings
- Maintain operational excellence through practical project management
- Act as a strategic advisor to clients and internal teams
What You Must Have
- Bachelor's Degree
- 7 years of experience
What Sets You Apart
- Master's Degree preferred
- SAP Hybris, Salesforce, Shopify, and/or Adobe Commerce preferred
- Understanding of the marketing technology landscape
- Driving end-to-end digital marketing transformation
- Consulting and delivering enterprise-wide marketing solutions
- Mapping marketing and business strategies into architecture
- Providing strategic thinking and leadership
- Leading digital marketing platform strategy and design
- Evaluating, implementing, and managing martech/adtech solutions
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
The salary range for this position is: $130,000 - $256,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Top Skills

Adobe Commerce
Digital Marketing Technologies
Salesforce
Sap Hybris
Shopify

What the Team is Saying

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The Company
Richmond, Virginia
370,000 Employees
Hybrid Workplace
Year Founded: 1998

What We Do

At PwC, we inspire and empower our people to create meaningful change in the world. With a presence in 149 countries, our global network of over 370,000 professionals helps organizations navigate challenges and seize opportunities in assurance, advisory, and tax services.

Joining PwC means embarking on a journey where innovation meets opportunity.

Why Work With Us

Here,, technology powers everything we do—from solving complex business challenges to driving innovation for our clients. Join us to build cutting-edge solutions, grow your expertise, and make an impact at a global scale.
Joining PwC means embarking on a journey where innovation meets opportunity.

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