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Top Hybrid Customer Success Jobs in San Francisco, CA
As a Senior Software Engineer on the GraphQL team at Block, you will lead the design and implementation of the GraphQL platform, drive technical decisions, and mentor engineers. Responsibilities include enhancing API gateway capabilities and collaborating with product teams to meet their needs while optimizing performance and reliability.
As a Client Specialist in Commercial Term Lending, you will support Client Managers by facilitating the application process, assisting with documentation, pricing discussions, and managing customer communication. You will collaborate with Treasury Management Officers to provide financing solutions and ensure smooth loan processing while maintaining high customer service standards.
The Product Data Scientist will lead client engagements, employing advanced analytics and data science to deliver impactful solutions. Responsibilities include developing algorithms, managing client relationships, presenting insights, and mentoring junior team members. A strong focus on collaboration, thought leadership, and client impact is essential.
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As a Merchant Support Specialist, you will assist merchant partners with inbound queries through voice and digital channels, support onboarding sessions, manage account information, and facilitate dispute resolutions while ensuring high customer satisfaction and identifying process improvements.
The Client Strategy Manager will lead client accounts and strategic planning while mentoring junior staff. Responsibilities include internal account management, ensuring project success, identifying business opportunities, and fostering relationships. The role requires strong analytical and leadership skills to navigate complex client needs and maintain high standards of delivery.
The Deal Desk Specialist at Klaviyo will provide quoting and deal structure support to sales teams, ensure policies are efficient and scalable, review non-standard deal structures, and collaborate with cross-functional teams. The role requires strategic negotiation skills, process-driven mindset, and attention to detail for effective deal completion.
As a Senior Complaints Specialist at Kikoff, you'll research and resolve consumer complaints by identifying issues and collaborating with various teams. You'll create summaries and documentation, explain complaint resolutions to consumers and regulators, and develop improvements for complaint handling systems while maintaining compliance with relevant laws.
The Strategic Customer Success Manager at PagerDuty is responsible for building executive-level trusted relationships with customers, guiding them in adopting PagerDuty products, identifying risks to business goals, and leading cross-functional teams to ensure customer satisfaction and success.
The Enterprise Customer Success Manager at Memfault will lead efforts to ensure the long-term success of enterprise customers. They will advocate for customers, help define their goals with the platform, and work to maximize retention, adoption, and expansion of Memfault's services. This role involves building relationships, resolving escalations, monitoring customer health, and collaborating with technical teams.
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As the Public Web Product Lead, you will own the product strategy and roadmap for Square's website, focusing on customer conversion and growth. Responsibilities include collaborating with cross-functional teams, defining metrics for success, driving product development from concept to launch, and monitoring key product performance indicators. You'll leverage your product management experience to innovate and optimize user experiences across Square's most visited customer interface.
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