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Top Hybrid Customer Success Jobs
As a Metalworking Specialist, you will conduct onsite assessments, educate customers on technology, partner with sales teams to influence customer strategies, and develop sales goals for growth in metalworking products.
The Senior Crisis and Customer Communications Specialist at the Federal Reserve Bank of Chicago will lead crisis communication strategies, develop templates and playbooks, maintain a crisis preparedness plan, and collaborate with teams on business continuity and incident management. The role requires strong communication skills and involvement in customer communication activities.
The Senior Change Management Specialist is responsible for developing and implementing change management strategies to ensure successful transformation initiatives across the organization. This role involves assessing change impacts, engaging with stakeholders, creating training programs, and establishing metrics to measure success.
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As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.
The Merchant Support role involves assisting the sales team by managing inbound and outbound calls, helping customers with product issues, evaluating loan applications, guiding merchants through onboarding, and collaborating with cross-functional teams to enhance customer satisfaction.
The Procurement Specialist will lead contract management, compliance oversight, and cost optimization, while leveraging expertise in market data and indexes. Responsibilities include data reporting and analysis to aid decision-making, and collaboration across multiple departments to streamline procurement processes. The role requires managing multiple projects in a fast-paced environment.
The Director of Customer Engagement Strategy and Operations at ServiceNow will develop and execute a comprehensive customer engagement strategy. Responsibilities include optimizing processes for executive meetings, deepening strategic relationships with key customers and partners, and collaborating with various teams to enhance customer narratives. This role involves attending customer meetings, capturing insights, and tracking action items.
The Director of Client Services leads the Client Services team, ensuring high subscriber satisfaction and retention through effective communication, issue resolution, and collaboration with marketing and sales. The role includes managing client inquiries, developing training materials, and analyzing customer data for improvements.
The Paralegal Senior Specialist will manage the closing and funding processes for commercial mortgage loans and equity investments, oversee loan servicing and modifications, and ensure all closing requirements are met while conducting thorough reviews and analyses of loan applications and contracts.
The Senior Communication Specialist will manage content publishing for internal audiences including news articles and email newsletters. They will analyze data to assess content performance and collaborate with the Audience Engagement team to deliver effective communications.
As an Inside Relationship Representative at Cox Business, you'll manage small-to-medium business customer relationships, focusing on reducing churn and driving revenue through problem-solving, upselling services, and customer education. You'll engage with clients to resolve issues, negotiate terms, and find suitable solutions while collaborating with sales support.
Top hybrid Companies Hiring Customer Success Roles
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