The Contracts Manager will prepare, negotiate, and manage contracts to support Canva's Enterprise sales and procurement teams, ensuring compliance with legal and company policies. This role involves collaborating with stakeholders, maintaining a contracts database, and providing feedback for improvements in contract processes.

As a Complaints Officer, you'll investigate customer complaints and ensure timely resolutions while understanding regulatory obligations. Your role will involve conducting root cause analysis, communicating with internal teams, and crafting compliant responses to improve customer satisfaction.