Top Customer Success Jobs in Hampton Roads, VA

The Customer Support Analyst at ARIVE will provide frontline support to customers by troubleshooting issues and educating them on platform features. The role involves managing inquiries through various channels, maintaining knowledge base content, detecting bugs, and relaying client feedback. A strong focus is on building client relationships and thriving in a fast-paced coaching environment.

The Customer Success Manager will drive customer renewals and account expansions, ensuring customer satisfaction and product adoption. Responsibilities include maintaining relationships with customers, identifying upselling opportunities, and providing feedback to internal teams, all while becoming a product expert.

The QA Auditor at LifeMD will monitor call quality, provide trend data, track performance, analyze quality reports, and coordinate calibration sessions. They will utilize their expertise in Virtual Primary Care to ensure call center operations meet high standards of accuracy and completeness.

The Associate Account Manager Team Lead ensures effective customer retention and onboarding of new team members while managing customer concerns. They participate in meetings, handle escalations, support team members, and perform contractual re-signs to enhance customer relationships and profitability.

As a Senior Growth Specialist, you will manage user acquisition for the earnings product, utilizing data-driven strategies to efficiently scale channels like DSPs and Google. You will work closely with the product team and VP of corporate development, overseeing a significant budget and reporting performance metrics to stakeholders.

As a Customer Success Manager at PerformYard, you will establish lasting relationships with customers, support product implementation, lead training sessions, and advocate for customer needs within the organization. Your role is to ensure client satisfaction and drive product usage while achieving responsiveness and quality goals.

The Client Director in the Salesforce Account Executive role will be responsible for driving sales through solution selling within the Salesforce partner ecosystem, developing account strategies, building relationships with clients, and ensuring successful project delivery. They will work closely with the sales teams at Salesforce to create and execute business plans, targeting key relationships in the CBS, TMT, and MAE sectors.