The Senior Manager, Voice of Customer will analyze customer behaviors and feedback to improve the customer experience. Responsibilities include developing survey methodologies, creating dashboards for metrics tracking, and presenting insights to stakeholders. This role requires strong analytical skills, project management experience, and collaboration with various teams.

The Fraud and Risk Specialist analyzes player accounts for fraud, manages payment transactions, ensures compliance, conducts investigations, reviews transaction data, and provides customer service. The role involves monitoring transactions, assessing risk, and producing reports on fraudulent activities within the sports gambling industry.

The Customer Service Representative will assist and support customers, resolving issues through effective communication via live chat, telephone, and email. This role involves using internal tools, collaborating with team members, and ensuring a positive customer experience while advocating for responsible gaming.