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Top Customer Success Jobs in Chicago, IL
The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.
As a Client Success Manager, you will handle client relationships and account execution, ensuring the profitability and retention of a client portfolio. You will drive product adoption and expansion while maintaining overall client satisfaction. Your role will also involve excellent communication, analytical skills, and collaboration with internal teams to achieve successful outcomes.
The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.
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The Customer Success Manager will build and maintain customer relationships to drive product adoption and expansion. They will act as a trusted advisor, develop success plans, track customer health, and collaborate with cross-functional teams to assist in customer retention and product feedback.
As the Director of Customer Experience Technology Enablement, you will lead the strategy for tooling and integrate new AI and enabling tools to enhance service delivery within the Customer Experience team. This role entails overseeing complex implementations, collaborating with engineering teams, and maintaining feedback loops for continual improvement.
As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.
HealthJoy is seeking candidates to join their Talent Community for current and future openings across various departments. The company aims to simplify healthcare for employees and is committed to diversity and inclusion in their hiring process.
As an Intermediate Vulnerability Research Engineer, you will enhance GitLab's security detection capabilities through research, developing benchmarks, and improving vulnerabilities detection products related to web security. You’ll also write technical reports and interact with customers regarding security vulnerabilities.
As a Client Billing Support Specialist, you will troubleshoot and resolve billing issues raised by clients and therapists, assist with customer education about the Grow Therapy platform, and advocate for user needs while identifying opportunities for improvement. Your role focuses on delivering high-quality customer service and supporting the organization's mission to enhance mental healthcare accessibility.
The Support Specialist is responsible for managing inbound communications from borrowers, addressing account needs, and documenting interactions using ZenDesk. The role focuses on improving contact center processes, adhering to regulations, and gathering user feedback for product improvements while maintaining a high level of customer service.
Top Companies in Chicago, IL Hiring Customer Success Roles
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