Top Customer Success Jobs in Chicago, IL

The Client Success Manager at Accelerated Digital Media will manage client relationships, develop strategic plans, conduct performance reviews, monitor campaigns, facilitate onboarding, resolve issues, and collaborate with sales teams to enhance service delivery and client satisfaction. The role demands strong analytical and communication skills to ensure client objectives are met effectively.

As a Quality Specialist, you will create forecasts, manage workforce schedules, monitor quality control, provide training, analyze data for trends, and assist in improving processes within the call center environment. Your role includes collaborating with staff and supervisors to ensure service level agreements are met and to enhance agent productivity.

The Senior Customer Success Specialist develops client relationships to help customers achieve business results, responds to urgent client issues, and closes sales while mentoring junior staff. The role emphasizes understanding client needs and managing accounts to ensure satisfaction and maximum product value.

In this role, you will provide sophisticated knowledge to address complex problems within telecommunications. Responsibilities include setting objectives, solving issues, anticipating challenges, leading solution implementation, managing projects, and engaging with the Sales team during pre-sales activities.

The role involves managing customer experience for top-tier clients in the North American region, focusing on relationship building, operational excellence, and strategic initiatives to enhance customer satisfaction and efficiency. The manager will lead cross-functional teams, develop KPIs, and drive continuous improvement to maintain McCain Foods as a preferred supplier.

The Senior Customer Success Manager at Nexthink will oversee a portfolio of strategic customers, driving customer adoption of their digital employee experience solutions. Responsibilities include developing success plans, delivering value through relationship building, achieving renewal and expansion targets, and maintaining customer health through regular communication and support. The role requires collaboration with various internal teams and hosting workshops to educate customers on product use.

The Senior Client Success Specialist at CDW is responsible for advocating for clients to ensure they achieve strategic business outcomes and derive maximum value from managed cloud services. This role involves building strong relationships, driving client satisfaction, managing client portfolios, analyzing data for ROI, and collaborating with internal teams to address client needs.