Top Customer Success Jobs in Boston, MA

The Field Service Engineer will provide installation, qualification, repairs, and preventative maintenance for NGS sequencing instruments. The role requires troubleshooting of software and hardware issues, using service CRM software, and maintaining customer interactions with professionalism. Strong emphasis on technical knowledge and account management skills is essential.

As a Technical Customer Success Architect at Boomi, you will lead technical solutions and architectural design for enterprise integration. You'll guide customers through onboarding and adoption of Boomi's platform, optimize performance, troubleshoot technical issues, and provide strategic advice on API management and digital transformation initiatives. Your role involves advocacy for customers' technical needs and collaboration with product teams to enhance platform capabilities.

As an Associate Customer Success Manager, you'll onboard new districts, ensure customer engagement and renewals, analyze data for district health, and maintain relationships with key stakeholders. You'll also gather customer feedback for product improvements and manage account records in a CRM system.

The Client Success Manager (CSM) serves mid-to-large enterprise accounts, driving client success through effective campaign management, client communication, and data analysis. They strategize and implement campaign performance insights, engage in client communication by building strong relationships, and advocate for client needs internally while tracking revenue forecasts and client health metrics.

The Implementation Specialist will work closely with customers to ensure they effectively use Distru's ERP platform, driving onboarding and customer education. Responsibilities include managing account inquiries, maximizing customer satisfaction, and providing innovative training solutions. The role demands strong relationship-building skills and a keen understanding of customer workflows to enhance their operations in the cannabis industry.

The Head of Climate Leadership will oversee strategic planning and execution of climate initiatives within Water.org, ensuring alignment with the organization’s goals. This role involves stakeholder engagement, program management, and serving as a subject matter expert on climate resilience. The incumbent will coordinate resources, develop communication strategies, and monitor metrics to demonstrate impact.

The ROW Specialist will ensure legal compliance by securing necessary permits and land rights related to telecommunications projects. They will conduct research, submit documents, liaise with various stakeholders, and maintain project documentation. Effective communication and organizational skills are essential to manage multiple projects within tight deadlines.