Top Customer Success Jobs in Boston, MA
The Senior Manager of Customer Success is responsible for maintaining and growing annual recurring revenue (ARR), setting team vision and strategy, resolving customer issues, and collaborating across teams to ensure a consistent customer experience. This role also involves mentoring Customer Success Managers, managing personnel, and driving program improvements.
The Chief Customer Officer is responsible for driving a customer-first approach in the organization, managing customer success and support teams, optimizing customer lifecycle management, and leading M&A activities. This role focuses on enhancing customer value and adoption while collaborating across departments to ensure a seamless customer experience.
The Customer Success Manager oversees support services for designated clients, ensuring quality service, managing relationships, and coordinating issue resolution. They identify client needs, plan service delivery, facilitate client reviews, and analyze client operations for efficiency and cost savings. Additionally, they help support contract renewals and internal collaboration to demonstrate support value.
The Customer Service Professional III role involves managing customer relationships, resolving inquiries, coordinating project information, and supporting communication between customers and internal teams. This position requires proficiency in managing customer data and providing assistance for non-technical requests, all while ensuring customer satisfaction and adherence to company protocols.
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Experienced Customer Success Manager needed to support enterprise customers at mabl, ensuring they achieve their goals and maximize their experience with the platform. Responsibilities include onboarding, relationship-building, identifying expansion opportunities, and collaborating with the product team. Must have strong communication skills and experience in B2B SaaS companies.
The role involves managing partner relationships, especially in complex projects, supporting teams using SAP LeanIX, and ensuring adherence to best practices. The manager collaborates across various teams to optimize partner success, identifies expansion opportunities, and tracks key metrics related to partner relationships.
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The Customer Success Associate will work with Strategic Customer Success Managers to build and execute success plans for customers using Robin’s platform, promote customer engagement, and collaborate with Product and Marketing teams to enhance customer experience and uncover new opportunities.
As a Technical Account Manager, you'll lead customer accounts for Nasuni, providing technical guidance and advocating for best practices. You will develop trusted relationships, track ongoing issues, and guide customers in utilising Nasuni's solutions while ensuring effective communication and collaboration across teams.
As a Fulfillment Excellence Specialist at ezCater, you will support the implementation of technology and workflows, lead cross-functional projects, and enhance communication between teams. Responsibilities include coordinating meetings, identifying workflow bottlenecks, providing user support for tools like Jira and Zendesk, and ensuring the accuracy of Fulfillment Excellence data through analysis.
The Customer Success Manager is responsible for ensuring customer satisfaction and success within their assigned accounts. They collaborate with Account Executives and other team members to promote product adoption and engagement, anticipating customer needs, and improving the customer experience.
The Client Success Manager will enhance client relationships, execute strategies to boost client retention, and identify opportunities for upselling growth. They will analyze client needs and provide tailored solutions, ensure proper onboarding of new clients, and maintain up-to-date knowledge of company services to support clients effectively.
Top Companies in Boston, MA Hiring Customer Success Roles
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