Technical Customer Success Architect

Posted 21 Days Ago
Hiring Remotely in USA
Remote
Senior level
Cloud • Information Technology • Productivity • Software • Automation
A global, category-leading SaaS (Software as a Service) company and iPaaS (Integration Platform as a Service) pioneer.
The Role
As a Technical Customer Success Architect at Boomi, you will lead technical solutions and architectural design for enterprise integration. You'll guide customers through onboarding and adoption of Boomi's platform, optimize performance, troubleshoot technical issues, and provide strategic advice on API management and digital transformation initiatives. Your role involves advocacy for customers' technical needs and collaboration with product teams to enhance platform capabilities.
Summary Generated by Built In

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.

How You'll Make An Impact

  • Technical Leadership: Serve as a trusted advisor to technical decision-makers to provide expert guidance on how to leverage Boomi’s Enterprise platform to meet complex integration, automation, APIM, AI and data orchestration needs. 
  • Architecture and Solutions Advisory: Lead customers in the architectural design, technical reviews and deployment of Boomi solutions, ensuring the seamless integration of data, applications, and APIs across cloud and on-prem environments. Conduct in-depth technical reviews and analyses to understand customer infrastructure, workflows, and system architectures, facilitating effective use of Boomi's Enterprise platform
  • Platform Advocacy: Conduct technical deep dives and workshops to continually serve as a trusted technical advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations.
  • Strategic Guidance: Drive conversations around technical architecture, data management, automation, AI, API management, and application integration to align with customer’s business and architecture strategies.
  • Continuous Adoption Ownership: Lead the technical success journey from onboarding through adoption, value realization, and platform optimization, working closely with engineering, professional services, and support teams.
  • Optimization and Scaling: Provide guidance on performance improvements, platform scaling, and advanced use cases to support customers in accelerating their transformation and scaling their platforms. optimization and performance engineering to improve system reliability, scalability, and security within customers' environments
  • Proactive Technical Problem-Solving: Identify and troubleshoot complex technical issues, providing solutions and coordinating cross-functional technical support where necessary. 
  • Product Feedback and Advocacy: Collaborate with product management and engineering teams by providing customer feedback and technical insights, influencing the development of new features and platform improvements. 
  • Conduct Technical Business Reviews: Lead technical aspects of Quarterly Business Reviews (QBRs) and Success 360 sessions, focusing on architecture performance, scalability, and technical roadmap alignment. 

The Experience You Bring:

  • 7-10+ years of experience in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.

  • In-depth knowledge of iPaaS (Integration Platform as a Service), API and Data management, and cloud architecture (AWS, Azure, or Google Cloud).

  • Proven track record of leading enterprise-level customers through complex digital transformation initiatives, including data integration and automation projects.

  • Strong ability to articulate and architect complex technical solutions for cloud-based, hybrid, and on-premise systems.

  • Strong understanding of security, scalability, compliance, and performance optimization in integration solutions.

  • Hands-on experience working with middleware, data integration platforms, or business process automation tools.

  • Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.

  • Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.

Bonus Points If You Have:

  • SaaS vendor experience, particularly in Customer Success or Technical Account Management roles.

  • Hands-on experience with Boomi, iPaaS solutions, or other integration or data management platforms 

  • Familiarity with Customer Success Management tools like Gainsight, Salesforce, or ServiceNow.

  • Advanced degree in a technical discipline (Computer Science, Engineering, or equivalent).

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this position ranges from $131,613 - $164,517 annually (inclusive of commission). Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience.


Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.  

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries. 

Top Skills

AWS
Azure
GCP
The Company
HQ: Conshohocken, PA
1,500 Employees
On-site Workplace
Year Founded: 2000

What We Do

In a time when connection matters more than ever before, Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning integration platform helps businesses innovate for the future and carry out critical missions that can ultimately change lives, helping us earn recognition as one of Inc 5000’s fastest-growing private companies in the U.S. Boomi boasts an award-winning product and work culture, including Inc. Magazine’s Best Workplaces, as well as two international Stevie® Awards for Company of the Year and Product Innovation. With both our CEO and CFO based in greater Boston, Boomi recently garnered recognition from Comparably for Best Company for Career Growth and Best CEOs for Diversity.

A category-leading, global SaaS (Software as a Service) company, Boomi pioneered iPaaS (Integration Platform as a Service) and recently set a record for the largest customer base in the industry today, including several Fortune 500 companies and notable brands globally, such as Moderna, Novartis, LinkedIn, Cisco, AT&T, and Australian Red Cross.

Boomi’s cloud-native, low-code platform helps organizations across multiple industries intelligently connect data and applications, streamline workflows and deliver more integrated customer experiences. From Moderna creating its vaccine faster to Union Bank & Trust quickly supporting PPP loans to UMass and Cornell University accelerating transformation into cloud-first connected campuses, Boomi's iPaaS was the foundation enabling these organizations to modernize their IT system and accelerate digital transformation.

Positioned as a Leader in the Gartner® Magic Quadrant™ for Enterprise Integration Platform as a Service (EiPaaS) for eight consecutive years, Boomi consistently garners numerous awards, including the Gold Globee® Award in the Platform as a Service (PaaS) category. We boast a worldwide network of approximately 800 partners, including Accenture, Deloitte, SAP and Snowflake; and partner with the largest hyperscaler cloud service providers, including Amazon Web Services, Google and Microsoft, among others.

Why Work With Us

Boomi boasts an award-winning work culture built on five core values: Play for Each Other, Go Beyond, Create Awesome Things, Build Trust and Own It. As we grow rapidly, invest in talent, and cultivate careers, much opportunity exists for professional growth and participation in our vibrant employee resource groups

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