Top Customer Success Jobs in Boston, MA
As a Solutions Specialist at CrunchTime, you will support customer implementations, ensuring successful execution of data and configuration tasks. You will become an expert in using the inventory and labor management solutions, providing training to customers and optimizing product value through a consultative approach. Your role includes advocating for customer needs and collaborating with internal teams.
The Customer Site Support Specialist will oversee sample management, handle laboratory tasks such as aliquoting and DNA extraction, resolve client queries, and ensure adherence to quality and safety policies. They will manage inventory, communicate with clients, and assist in training staff, all while supporting client needs and continuous process improvement.
As a Day Program Case Manager, you will develop relationships with individuals with developmental disabilities, coordinate services, and ensure support plans are effective. Responsibilities include assessments, advocacy during planning meetings, and providing personal care as needed. You will work within a team to support individual goals.
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As a Technical Support Engineer, you will provide technical assistance to engineers and technicians by diagnosing and troubleshooting equipment or software issues. You'll manage customer interactions, report issues to engineering, and create documentation to improve service. Building customer relationships and implementing support processes is essential to success.
The Customer Experience Representative will assist with customer service and marketing operations, engage with customers, manage inquiries, and help grow the business. The role requires proactive behavior, excellent communication skills, organization, and a positive attitude. Mentorship will be provided, allowing for personal and professional growth within the company.
The Entry Level Customer Success Manager will represent clients to high-priority customers specializing in business acquisition, marketing, and customer retention. The role involves extensive training in sales techniques and product knowledge, aiming for personal growth and advancement within the company.
The Off Premise Specialist drives off-premise sales for a distributor's market plan by managing relationships, executing sales strategies, and ensuring compliance with retail standards. Responsibilities include account management, sales planning, pricing evaluation, and coordinating marketing promotions to boost distribution and sales effectiveness.
The Support Specialist will provide technical support for Jabra products via phone, email, and chat. Responsibilities include education on tools, documentation of customer interactions in a ticketing system, and developing relationships to enhance customer experiences. The role also involves testing new products and adapting to company changes while ensuring efficient customer service.
The Global Customer Engagement Lead is responsible for creating personalized customer engagement strategies and improving in-field sales effectiveness while collaborating with global and local teams in the oncology sector. This role involves overseeing the implementation of digital marketing initiatives, evaluating program effectiveness, and developing strategic KPIs to enhance customer experience across oncology brands.
The Customer Service Representative will handle incoming calls, manage customer complaints, establish relationships, and deliver accurate information while ensuring customer satisfaction in a fast-paced environment.
The Associate ETF Specialist at Franklin Templeton supports strategic initiatives, develops client relationships, facilitates business planning, maintains resources, and engages in client interactions. The role requires a relevant degree, industry experience, FINRA licensing, knowledge of tools like Morningstar and Bloomberg, proficiency in Excel and PowerPoint, exceptional communication skills, self-motivation, organization, and limited travel.
Top Companies in Boston, MA Hiring Customer Success Roles
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