Top Customer Success Jobs in Baltimore, MD

The Billing Specialist role at Liftoff involves managing billing operations, assisting with invoice creation, and ensuring accurate receivables through collaboration with various teams. Responsibilities include onboarding new customers, resolving billing disputes, and leading process improvement initiatives.

As the Customer Experience Operations Lead, you'll optimize digital customer journeys, analyze customer data for retention strategies, improve customer success processes, and collaborate with various teams to enhance customer experience. You'll also provide training, prepare reports, and advocate for customers in social media.

The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.

The Senior Customer Experience Consultant at Qualtrics delivers consulting services to clients, offering expert guidance on developing and enhancing Customer Experience Programs. This role requires effective communication, strategic thinking, and the ability to manage projects while collaborating closely with both clients and internal teams. The consultant will also drive growth within client accounts by ensuring timely delivery and actionable recommendations.

The Customer Service Representative at Beyond Finance will act as the main contact for clients in financial hardship programs, providing exceptional service through inbound and outbound calls. The role involves understanding client needs, resolving issues, and collaborating with various departments to enhance the customer experience, all while working in a remote call center environment.

The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.

As a Manager of Customer Success at Eversight, you will lead a team to ensure customer satisfaction and drive business growth through success implementations of AI-driven pricing solutions. You will manage relationships with major brands, foster team development, and focus on results that align with company objectives while promoting continuous improvement.