Top Customer Success Jobs in Baltimore, MD

The Senior Customer Success Manager at Cyara will be responsible for building and maintaining relationships with enterprise customers, ensuring they receive ongoing value from Cyara’s solutions. This role includes negotiating renewals, facilitating customer journeys, and communicating ROI to stakeholders.

As a Car Specialist, you'll provide advice and expertise to clients on buying and selling collector cars, develop relationships with car collectors, and generate new clients through cold calling and attending events. You'll inspect cars, assist with consignment processes, and travel regularly to meet clients.

As a Senior Customer Success Manager at CoLab, you'll ensure customer success by deepening understanding of their business outcomes and guiding them in maximizing value from CoLab's products. You'll communicate the business impact of product adoption and hold customers accountable to actions necessary for achieving their goals, while establishing strong relationships at all organizational levels.

You will lead the planning, execution, and delivery of customer-facing projects, ensuring alignment with internal teams, maintaining project documentation, managing risks, ensuring quality, and improving software usage. You'll support customers by conducting training, analyzing support requests, and facilitating user engagement to drive adoption.

ModSquad is hiring freelance bilingual Mandarin/English customer support specialists to assist clients with their products through ticket, chat, and phone channels. The role requires a dedicated workspace, quality headset, and computer with Windows 10 or higher.

The Revenue Cycle Specialist will be responsible for submitting claims and invoices, managing payment applications, resolving denied payments, conducting audits, and analyzing accounts for payment issues. Strong analytical and communication skills are important as this role involves direct customer interaction and requires critical thinking to address billing challenges.

The BIM Specialist supports the engineering team by virtually constructing buildings and documenting designs. This entry-level role includes learning technology systems, organizing multiple projects, maintaining accurate records, and communicating effectively within teams. The position also involves participation in training programs and indirect mentorship of peers.