Top Customer Success Jobs in Baltimore, MD

This position entails alerting candidates about relevant startup job opportunities while promoting diversity and inclusion in the application process. Candidates are encouraged to apply regardless of whether they meet every qualification.

The Senior Manager of Customer Success will lead the customer success team, focusing on customer satisfaction and retention. Responsibilities include developing customer success strategies, mentoring the team, leveraging data to drive insights, managing customer escalations, and collaborating with various teams for customer advocacy and growth opportunities.

The Customer Success Manager will manage relationships with customers to improve adoption and satisfaction, aiming for high renewals and retention. Responsibilities include advising customers, tracking key metrics, executing communication strategies, resolving issues, and collaborating with various teams to boost customer value and usage of products.

As a Client Success Manager, you will support self-serve clients, ensuring successful delivery of programmatic campaigns. Responsibilities include resolving client queries, collaborating with internal teams for insights, overseeing incident resolutions, and enhancing operational processes. The role requires strong communication and technical skills to deliver exceptional client support and drive account growth.

As a Customer Success Associate, you will manage inbound and outbound communications with clients, provide user support, drive service adoption, and collaborate with Account Managers to optimize client relationships and retention.

The Community Success Manager is responsible for ensuring customer satisfaction and driving revenue by managing the entire customer lifecycle, from onboarding to renewals and upselling. The CSM fosters strong relationships with customers, delivers solutions to meet their needs, drives adoption of product features, and contributes to customer advocacy efforts.

The Customer Success Manager will be responsible for client support, managing relationships through onboarding and business reviews, and ensuring clients maximize their use of Intentwise products. They will collaborate with various teams to resolve client issues and stay updated on industry advancements.

As an Enterprise Customer Success Manager at Rentable, you will enhance customer relationships, drive growth and retention, manage a portfolio of enterprise clients, identify opportunities, and collaborate with cross-functional teams to meet client needs and achieve business goals. You will also mentor junior team members and ensure compliance with best practices while consistently meeting performance indicators.

The Manager of Customer Success will enhance customer relationships, lead a team, and implement growth strategies. Responsibilities include coaching the team, managing customer accounts, ensuring data accuracy in the CRM, conducting business reviews, and collaborating with product and marketing teams to improve customer experience and retention.