Top Customer Success Jobs in Austin, TX
The Manager, Client Partnerships will lead Spectrum Reach's direct sales efforts to mid-market brands and agencies, focusing on programmatic CTV strategies. This role includes client development, executing sales strategies, managing relationships, and achieving revenue targets while collaborating with internal teams to support client goals.
The Customer Advocates Manager oversees the billing and licensing customer support department, manages a team of advocates, handles daily operations, and improves customer advocate processes. This role also involves recruiting top talent and addressing customer escalations, while maintaining a customer-first culture.
The Senior Customer Success Manager will oversee a portfolio of strategic customers, guiding them in adopting Nexthink solutions while driving customer retention and operational success. Responsibilities include executing customer success plans, engaging with stakeholders, identifying upsell opportunities, and ensuring customer renewal through value tracking and workshops. Collaboration with internal teams and maintaining accurate CRM data is essential.
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The Enterprise Customer Success Manager serves as a trusted advisor to strategic customers, helping them succeed through relationship management, onboarding, training, and ensuring satisfaction. This role manages post-sales activities, drives customer adoption and retention, performs health checks, conducts business reviews, and liaises with various internal teams to improve customer engagements and address issues.
The Manager, Customer Success Engineering will oversee the Customer Success Engineers, guiding technical engagement and strategies for customer satisfaction while driving team performance and cross-functional initiatives. This role encompasses operational management, personnel development, and collaboration with engineering and product management to enhance customer experience and value.
The Sr. Client Services Manager at CNA develops and directs claim service strategies, manages relationships with clients, agents, and brokers, and ensures customer satisfaction through effective communication and service delivery. This role requires collaboration with various stakeholders to maintain competitive positioning and drive retention and cross-sell goals while customizing measurement tools for monitoring service effectiveness.
The Enterprise Field Representative is responsible for prospecting and closing new business within large enterprises, managing customer relationships, driving revenue growth, and implementing sales strategies. This role involves collaborating with internal teams, utilizing sales tools for tracking, and analyzing sales performance to enhance strategies.
The Senior Benefits Specialist manages global benefits administration, including medical, dental, and retirement plans. They coordinate leave of absence processes, ensure compliance with federal and state laws, and provide excellent customer service to employees. The role involves analyzing benefits data and working with HRIS for system setup and execution of Open Enrollment processes.
The Client Experience Specialist role at Luxury Presence involves retaining clients who have requested to cancel by providing solutions and excellent customer service. The role requires proactive communication, problem-solving skills, and working cross-functionally within the organization. Key metrics include retention tasks completed, time-to-completion SLA, account save rate, and more.
As a Customer Support Representative at ePayPolicy, you will troubleshoot and resolve customer issues through various communication channels, assist in onboarding, identify upsell opportunities, and enhance the knowledge base, all while delivering exceptional service in a fast-paced environment.
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