At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
XM Institute Research Intern
Why We Have This Role
XM Institute produces and curates easy-to-consume, compelling thought leadership content and training that both inspires business leaders with experience management possibilities and helps them drive value from their programs. We are a small, global team, focused primarily on the needs of XM program leaders who are responsible for driving business outcomes. As an intern with our team, you'll gain hands-on experience supporting key decision-makers who need help understanding the business case for XM, developing roadmaps for XM success, and enabling their organizations to succeed by adopting proven XM practices.
How You’ll Find Success
No day is quite the same for an XM Institute Intern. You might analyze survey data in the morning, prepare graphics for an upcoming report by lunchtime, and gather relevant thought leadership from industry experts in the afternoon. As an intern with the XM Institute, you'll contribute to meaningful projects while learning about creating compelling thought leadership, designing XM training, and building programs that create community amongst XM leaders. You'll receive mentorship from experienced professionals who are passionate about developing the next generation of XM talent.
How You’ll Grow
- Gain hands-on experience with the industry-leading Qualtrics XM platform
- Develop professional research and analytical skills through real-world projects
- Build your network by collaborating with professionals across different functions
- Contribute to work that directly impacts Qualtrics customers and the XM industry
- Receive structured feedback and mentorship to accelerate your professional growth
Things You’ll Do
- Support data report creation: Assist in collecting and analyzing data using the Qualtrics platform, help generate data visualizations, draft compelling report sections, and collaborate with teams throughout Qualtrics on publication efforts.
- Contribute to XM Catalyst research: Conduct background research on key topics, help arrange interviews with internal and external experts, and provide support for various research activities including data analysis, editing, and graphics generation.
- Assist with cross-functional projects: Collaborate with teams across Qualtrics to effectively market XM Institute content and support coordination of projects involving digital content.
- Learn from the XM Institute team: Track industry thought leadership, complete focused research assignments, and broadly support team members on a range of projects while developing your professional skills.
What We’re Looking For On Your Resume
- Current undergraduate student pursuing a Bachelor's degree; ideally in business or marketing.
- Strong academic record and demonstrated interest in research, data analysis, or content creation.
- Proficiency with Google Suite and/or Microsoft Office (Word, Excel, PowerPoint) and willingness to learn the Qualtrics platform.
- Excellent written and verbal communication skills.
- Self-motivated with ability to work both independently and collaboratively in a fast-paced environment.
What You Should Know About This Team
- Our team is collaborative, innovative, and deeply committed to enhancing customer experience research.
- We value diverse perspectives and encourage open communication to ensure that everyone’s voice is heard.
- This role sits in our Provo, UT office.
Our Team’s Favorite Perks and Benefits
- In addition to a stimulating work environment, our team enjoys opportunities for professional development and access to exclusive industry insights. We prioritize growth and foster a supportive community.
- Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
- We take pride in our office design aimed at fostering creativity, from our mountain views to an open and collaborative workspace.
- 30 paid days off - 15 Vacation Days + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide free lunches every work day, snacks, and drinks
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Top Skills
What the Team is Saying
What We Do
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally.
"We are in the business of empowering organizations to really understand what people want, and then act on it with empathy, speed, and scale. This is what Qualtrics Experience Management is really about." - Zig Serafin, CEO
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Qualtrics Offices
OnSite Workspace
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
