Workplace Technologies Google Support Lead

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

The Workplace Technologies Google Support Lead position is a full-time employment opportunity within Motorola Solutions. The Workplace team is responsible for the full strategy, architecture, development, deployment, and support for tools that enable Motorola Solutions’ employees to connect, communicate and collaborate more effectively – to act more quickly as business environments change – while ensuring we maintain our strong and vibrant culture. The Support Lead is responsible for regional & global employee engagement across all Workplace Technologies products (such as Google Workspace) and would be responsible for providing insightful advice and friendly, hands-on technical support to all employees.

Scope of Responsibilities / Expectations

• Provide advanced support to Service Desk by responding to tickets related to Workplace applications, including G-Suite Google apps, Chromebox maintenance, and LumApps Social Intranet.

• Monitor health of Google Apps availability and coordinate the recovery with Google in case of an outage.

• On board and off board users with Google Apps

• Understand and troubleshoot the integrations with Google Apps by engaging the right subject matter experts.

• Provide Google Apps support in online community tools.

• Research creative ways to use Google Apps for various use cases.

• Become part of a TechStop and offer “walk-in” help to anyone.

• Develop Google Apps programming skills and assist a DevOps team to business build cool new productivity applications.

• Educate your team members about products, while independently keeping your own technical know-how up to date.

• Willing to take up different roles, tasks and lead in any team’s project or initiatives.

• Responsible for coordinating and managing broadcast hardware for remote and in-person Townhall events in Penang.

• Supports Conference Room Chromebox hardware, offering global & regional support, and on-site support in Penang.

Desired Background/Knowledge/Skills

• Understanding of Google Apps. 

• Preferred with Certification in G Suite Administration but not mandatory.

• Understanding of Chromebox Functionalities, Setup and Support.

• Experience in managing Intranet Portal for the Internal Employees.

• Passionate about improving the end-user experience and end-user productivity.

• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

• Proactive approach and enthusiasm for problem identification and solving.

• Self-guided and able to develop expertise in an area through various channels – read, take classes, network.

• Operational excellence with knowledge of ITIL practices

• Some programming knowledge, especially in Google Scripts and/or python desirable.

• Able to understand technology – architecture, design and interdependencies

• Ability to suggest creative solutions.

• Experience and “Can-Do” mind-set to conduct an Orientation, Workshop and Support Booth for Employees across the sites and region.

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Basic Requirements

• Bachelor’s degree in Computer Science, Computer Engineering or a related field

• Familiarity with Google Workspace

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].