Workplace Experience Manager

Bynder is seeking a dynamic Workplace Experience Manager to work in-person from our Amsterdam and Rotterdam offices. In this role, you will oversee Workplace operations across our EMEA offices. Reporting directly to the Global Director of Workplace, you will lead a team of Office Managers and play a key role in implementing the global Workplace Experience strategy, fostering a welcoming environment that emphasizes collaboration, engagement, and a hospitality-driven approach.

While this is primarily a leadership role, you will also take on hands-on Office Management responsibilities to support operations in Amsterdam and Rotterdam. This mix of strategic leadership and operational tasks requires someone who is equally comfortable managing teams and stepping in to provide direct support where needed. Over time, operational responsibilities are expected to shift as the team structure evolves, allowing for a greater focus on leadership.

In this role, you will partner closely with the Facilities Manager, IT, HR, Creative, and other stakeholders to ensure seamless operations while delivering exceptional workplace services that align with Bynder’s culture and organizational goals.

Key Responsibilities

Workplace Strategy

• Serve as a key member of the Workplace leadership team, contributing to the strategic vision and execution of workplace initiatives across EMEA, with a focus on fostering welcoming and hospitality-driven environments..
• Use employee feedback and data to develop initiatives that improve employee satisfaction.
• Analyze regional needs and trends to identify opportunities for innovation in workplace services and programs.
• Act as a key liaison between global workplace leadership and EMEA offices, ensuring the global vision is understood and effectively implemented.

Team Leadership

• Set clear expectations and measurable goals for Office Managers, regularly evaluating their performance and providing actionable feedback.
• Manage and mentor a team of Office Managers, fostering growth, collaboration, and alignment with Bynder’s values and goals.
• Promote a culture of continuous learning and development within the Workplace team, creating pathways for growth and professional advancement.
• Inspire the Workplace team to embody Bynder’s values, emphasizing collaboration, hospitality, and employee-centric solutions in all initiatives.

Employee Experience

• Enhance workplace environments with thoughtful touches, such as personalized employee perks, curated spaces, and community-building initiatives.
• Plan and execute events that foster employee engagement, strengthen company culture, and reflect Bynder’s company values.
• Foster a service-oriented culture among Office Managers, ensuring every employee interaction is driven by care and hospitality.
• Continuously assess and enhance workplace amenities, ensuring they align with employee needs and company values.

Workplace Operations 

• Establish clear processes and workflows to bring consistency and structure to workplace operations across EMEA offices.
• Manage budgets and vendor relationships effectively, identifying opportunities to improve cost-efficiency and service quality.
• Collaborate with IT, HR, and other teams to ensure workplace resources, technology, and systems are aligned with employee needs and company goals.
• Create and maintain a centralized repository of operational policies, processes, and best practices for easy access and consistency across teams.

About You

• 7+ years of experience in workplace experience, facilities management, or office management, including 2+ years in a people management role.
• Proven success in leading workplace programs in fast-paced, global environments, with experience managing budgets, events, vendor relationships, and operational logistics.
• Strong project management skills, with the ability to prioritize and manage multiple projects and stakeholders effectively.
• Excellent communication and interpersonal skills, with a focus on building strong relationships and collaborating across departments.
• Data-driven and detail-oriented, using metrics and feedback to drive continuous improvement and optimize workplace services.
• Skilled in implementing workplace strategies that enhance employee satisfaction, engagement, and productivity while aligning with company goals.
• Experience with workplace technologies, tools, and systems to streamline operations and improve efficiency.
• A hospitality-driven mindset with a passion for creating welcoming and engaging workplace environments.
• Adaptable and resourceful, able to thrive in dynamic environments and provide innovative solutions to challenges.

you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.

The ideal candidate:

• Is highly self-motivated and passionate about learning in a fast-paced startup environment
• Possesses excellent communication skills and has a strong propensity for organization and relationship building
• Enjoys working cross-functionally and collaborating in a team environment
• Loves telling a good story using data
• Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

What you will do:

• Work with customers to ensure adoption, retention, expansion, advocacy and overall success
• Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value
• Strive to increase product adoption, retention and overall customer satisfaction
• Continuously probe to uncover account needs, growth and upsell potential
• Develop and execute on account / success plans
• Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
• Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
• Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
• Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

What you bring:

• 5+ years in a customer-facing role, ideally Customer Success or Account Management
• Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
• Ability to develop strong client relationships, manage expectations, and critically problem-solve
• Ability to present, communicate, and work effectively with other internal teams
• Outstanding probing and listening skills
• Strong analytical skills and use of data to help drive adoption, find opportunities and risks
• Excellent organizational, prioritization, and time management skills
• Experience with other DAM technologies a plus
• Experience with Salesforce and Catalyst a plus

Benefits and Perks:

• Fun, casual work environment
• Flexible vacation policy
• 100% Company-paid medical, dental, vision, and life coverage for you and your family
• Commuter benefits 
• Referral bonus plans
• Fully stocked kitchen
• Room to advance in a high-growth tech company
• Competitive compensation

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.
Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.