About Cognigy
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution Cognigy.AI empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy is shaping the future of customer service while increasing customer satisfaction and actively supporting employees in real-time.
Our talented #CognigyCrew are the backbone of our innovative technology, and we are now looking for more extraordinary individuals to join our global team.
Why You’ll Love Working at Cognigy: Our Promise to You
At Cognigy, we empower our team to thrive as part of a diverse, passionate, and respectful environment where we lead the automation of conversations, making life easier for everyone.
We foster success through collaboration, challenging one another, and enabling our best work. Supporting growth is at the heart of our achievement, founded on a culture of mutual respect and trust – always! Our core values, the 4Ts – Team, Trust, Transparency, Technology – inspire and guide our #CognigyCrew.
Your New Role: Working Student - Human Resources
Location: Dusseldorf, Germany (On-Site)
Your daily responsibilities will include:
- Administrative support for HR management, e.g. preparation of references, data maintenance.
- Independent research to stay up to date with labor law requirements and resolving issues.
- Contributing to the development and improvement of HR systems and processes.
- Collaborating in processes to strengthen employee development, e.g. performance process.
- Supporting the HR Team in day-to-day business and projects along the employee lifecycle e.g. improving our employee engagement.
- Assisting in various activities in Office Management, e.g. ordering office supplies, preparing meeting rooms and events.
About you
- Currently enrolled in the field of Human Resources, Business Administration or (Business) Psychology (specialising in human resources/communication) or a comparable area of studies.
- Fascinated with the technology industry, especially AI, is evident in your proactive approach.
- Currently based in North Rhine-Westphalia and able to work from the Düsseldorf office when needed.
- Fluent in English and German, with excellent written and verbal communication skills (essential)
- You have a keen interest in Human Resources topics. Ideally, you have already gained some professional experience in a comparable position.
- You thrive when working independently, taking the initiative, and managing multiple tasks with precision.
- Strong attention to detail and organizational skills, ensuring efficiency and excellence in your work.
- You are confident in using Microsoft Office 365.
- You enjoy teamwork and are motivated by new topics.
Life at Cognigy: what we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:
Unique opportunity to help build and shape the company, with little hierarchy
Global Employee Assistance Program
ClassPass membership, giving you access to a variety of fitness and wellness experiences
Ongoing learning and development opportunities, including LinkedIn Learning
Sounds like you? Come and join us!
What We Do
As the market leader in conversational AI, we are obsessed with helping the enterprise and its contact center teams deliver fast and frictionless automated services that engage and captivate customers and agents alike. Our comprehensive conversational AI solution Cognigy.AI has the scale and flexibility to offer a fully personalized customer self-service that works uninterrupted 24x7 and in all languages. With Cognigy, the enterprise has all it needs to rapidly create and deploy fully integrated AI voice and chat virtual assistants at scale to support all use cases. With Cognigy you power up your contact center and will exceed your customers’ expectations while driving agent satisfaction and retention.
Transform your service experiences with Cognigy.AI, the leading enterprise conversational AI automation platform which can be seamlessly integrated into any contact center setup and backend system. Turbocharge your contact center and empower your customers to CX excellence with conversational AI.
Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. We are trusted by over 500 brands worldwide and together with our loyal customers and partners, we’re helping enterprises to create customer and employee service that is loved by everyone!
For more information and to book a demo visit: www.cognigy.com
We are hiring: https://careers.cognigy.com/
Visit our blog: https://www.cognigy.com/blog
Meet our customers: https://www.cognigy.com/customer-success-stories
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