Workflow Coordinator Supervisor

The Legal Assistant Workflow Supervisor as part of the US Assistant Center will manage the assignment of administrative support requests from fee earners delegating them to Legal Assistants via the Service Now platform. Additional responsibilities will include effective management of team resources, approving absences and ensuring adequate coverage is in place. The Legal Assistant Workflow Supervisor will be a subject matter expert and go-to resource for troubleshooting and problem solving requiring the individual to be current on all Freshfields programs post-onboarding training. Regular monitoring and reporting of key statistics to senior management will be required, in addition to conducting a weekly introductory presentation over MS Teams to new fee earners being assigned to the support model. Involvement in the recruiting and onboarding of new team members, as requested. The Legal Assistant Workflow Supervisor will work closely with the Assistant Manager and Senior Manager of Support Services in the U.S. This role requires work hours of 7:00am ET - 3:00pm ET.

Key responsibilities and deliverables

As a pivotal Leader of the Assistant Center Team, your responsibilities will be wide ranging including but not limited to:

• Utilize the Service Now platform to assess and assign each fee earner request
• Supervise the workflow of the Assistant Center Team, create team schedules and delegate tasks
• Assess the work performance of employees and identify areas that need improvement
• Participate in the performance appraisal process in collaboration with HR
• Manage Assistant team schedule
• Generate reporting on utilization
• Maintain target SLAs established by team management, troubleshoot and problem solve as necessary
• Provide coaching and training as needed to Assistant team demonstrating knowledge of Freshfields resources and reinforcing best practices and procedures
• Ensure high quality support is being provided and gathering feedback as needed
• Be an ambassador for the US Assistant Center Support Team to fee earners
• Foster high standards of client service
• Participate in recruiting and onboarding efforts
• Work closely with US team management on performance related matters
• Project work as requested

Key requirements (Communication/skills/experience)

Essential

• Associates’ degree/Bachelor’s degree
• 1-3 years of supervisory experience and demonstrated leadership
• 3-5 years of administrative support experience in the legal or professional services industry. 
• Strong technical skills including knowledge of Microsoft Office including Word, PowerPoint, Outlook and Excel as well as the ability to learn additional programs used by the support team.
• Ability to learn and implement best practices for support as outlined during training and coaching sessions.

Competencies

• Excellent interpersonal skills with the ability to build relationships with key stakeholders and work collaboratively within a team.
• An ability to work well in pressured situations while maintaining a professional attitude.
• Able to work fast, accurately and to tight deadlines.
• Independent self-starter able to problem solve and take full ownership of assigned tasks.
• Excellent communication skills, both written and oral with an ability to interact at all levels.
• Excellent organizational skills and attention to detail.
• Ability to demonstrate absolute discretion with sensitive and confidential information.
• An enthusiastic and committed approach, whilst always remaining flexible and proactive.
• Ability to prioritize tasks, conflicting demands and deadlines and act on own initiative.
• A strong team player with an ability to form supportive relationships throughout the firm.
• Adaptable and open to change.
• Willingness to broaden experience and develop skills further.

For individuals assigned and/or hired to work in New York and California or whose Manager is in New York, Freshfields is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the States of New York and California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 to $75,000.

EEO Statement
Freshfields US LLP is proud to be an equal employment and affirmative action employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment.
Disability Accommodation for Applicants to Freshfields US LLP
Freshfields US LLP is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at [email protected] , or you can send your resume to [email protected] , or you can call us at +1-212-277-4000.