Job Title: Work Coordinator
Way of Work: On-site
Job Summary
This role, as part of the Integration Center organization, provides work management clerical support for various gas and electric operations work activities across NiSource. Primary responsibilities of this role are to execute and be accountable for the specific tasks (daily, weekly, monthly) as defined for the position's dedicated area of responsibility. This role will collaborate with multiple internal (i.e. technical functions) and external stakeholders (state and local municipalities, construction contractors, etc.) to meet strategic goals and objectives. Adherence to NiSource's critical Core 4 is paramount to ensure operational rigor and advancement of SMS as our core operating model.
Essential Functions
- Promotes and assures a safe working environment and public safety
- Excellent internal and external customer service through strong and effective communication and problem-solving skills
- Accurate and timely work preparation tasks including job order creation, permitting, material ordering, preparation of correspondence, job packet creation, obtaining locates for site readiness and managing dependencies (e.g. site restoration, work zone protection, job order execution and invoicing)
- Ensures accurate systems of record
- Monitors compliance reports and escalates risk
- Effective prioritization of tasks to ensure customer, company and compliance dates are met
- Exercises judgment, within scope, to determine best approach to achieve desired outcome
- Utilization of various PC Applications & Mainframe Applications
- Receiving telephone notices of gas leaks. Identifying those notices that require immediate response by the company and dispatching personnel to the scene
Required Qualifications For Position
- High School Diploma Or equivalent
- Experience with PC Applications (Word, Excel, PowerPoint)
- Must have a strong focus on detail orientation
- Strong written and oral communication skills
- Ability to function in a team environment and collaborate within and across organizational lines
- Strong interpersonal skills and demonstrated success in providing extraordinary customer service with internal and external customers
- Must be self-motivated to manage daily responsibilities with limited direction in a changing, fast paced environment in a professional and responsive manner
- Results oriented and possesses effective problem solving skills
- Ability to manage and execute tasks with multiple conflicting priorities
- Strong analytical skills and ability to interpret technical data.
- Proficient in WMS, DIS, NiFast and other company systems
- Familiar with Company Policies and Procedures
- Basic understanding of the utility industry
- Knowledge of the natural gas industry and general customer expectations
Preferred Additional Qualifications for Position
- Experience working with field operations
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$44,200.00 - $61,900.00
Posting Start Date:
2024-12-19
Posting End Date (if applicable):
2025-01-02Please note that the job posting will close on the day before the posting end date.
What We Do
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years.
We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia
