WFM Specialist

About us:
 

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.
As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world’s largest online sports betting and gaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.
 

What you’ll do:

• You will optimize staffing levels by forecasting needs, creating schedules, and managing real-time adjustments to ensure efficient workforce operations;

• You will work on planning and scheduling of agents' working hours, shifts and holidays;

• You will work on preparation of periodic reports on resource use and operational efficiency;

• You will collaborate with operational teams to identify and implement solutions to optimize management;

• You will be able to identify and implement process improvements to enhance workforce efficiency and effectiveness.
   

Who you are:

• You have degree in statistics, business, engineering, or related field;

• You have previous experience in WFM or a related role;

• You have ability to analyze data, identify trends, and make data-driven decisions;

• You possess excellent verbal and written communication skills to effectively collaborate with team;

• You have high level of accuracy and attention to detail in forecasting and scheduling;

• You have excellent knowledge of the Office package (especially Excel);

• You are fluent in Italian.

What we offer you/you can expect from us:

• Permanent contract;

• Hybrid working possibilities;

• Company Devices;

• Supplementary Private Health Insurance;

• Meal Allowance; 

• Pension fund.
   

Preferrably, you also have:

• Excellent analytical and problem-solving skills;

• Ability to work independently and in a team.
   

Looking for a role that can support your learning and career goals:

• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;

• Continuous learning for soft and hard skills (es. Learning platform, managerial learning to be full exploited thanks to FlexLearning, which allows you to dedicate at last 4 hours per month for your professional growth);

• Support for parents and children and new mothers’ contributions;

• Volunteering during your working hours.
   

Equal Opportunity
Sisal is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
Location: Tirana, Albania