TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Wellbeing Support Advisor
Hybrid working arrangement (4 days in our Highbrook office, Fridays at home)
Full-Time Role
About Us:
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
About the Role:
Join our team as a Wellbeing Support Advisor at TELUS Health, where you'll play a crucial role in delivering exceptional service to our clients in New Zealand. As a first responder, you'll handle incoming calls, provide support to distressed individuals, and ensure accurate information is passed to our clinicians. Your efforts will contribute to maintaining high standards of customer and client experience, while also fulfilling our contractual obligations.
The Day-to-Day:
- Manage incoming calls and triage requests to ensure clients receive appropriate support.
- Calm distressed callers and gather essential details for effective assistance.
- Respond to client emails regarding our services and relay information to management.
- Maintain accurate records of client interactions and clinician details in our systems.
- Participate in quality improvement activities to enhance service delivery.
- Adhere to privacy legislation and company policies in all communications.
About You:
You have a strong ability to empathize with individuals facing mental health challenges and possess relevant administrative experience. Your communication skills allow you to interact effectively with diverse stakeholders, and you're committed to maintaining confidentiality and adhering to policies. A background in mental health, disability, nursing or social work is desirable. If you're passionate about supporting wellbeing and providing quality service, we want to hear from you!
For You:
• Access to our internal Employee Assistance Program
• Access to our wellbeing program initiatives
• A fun, dynamic, positive team environment
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.
A company that helps you be your best self at home and at work:
Find a place where you truly belong, your opinions are valued and you can be your best self.
A career that ignites your full potential:
Get the guidance and support you need to explore your interests, build your skills and get where you want to go.
A culture that goes beyond the expected to strengthen communities and the planet:
Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.
An innovative team committed to solving complex, real world problems:
Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change.
Join us, and let’s make the future friendly, together www.telus.com/careers
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