WatchPAT Turnkey Coordinator

Itamar

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
Job Type
Remote
Job Summary
As a WatchPAT Turnkey Coordinator, you will play a crucial role in overseeing the coordination of WatchPAT Turnkey customer and patients' satisfaction. Your responsibilities will include supervising orders, managing fulfillment, and overseeing operations to ensure smooth and efficient processes. Your attention to detail and dedication to providing exceptional service will be key in ensuring the success of our operations and the satisfaction of our customers.
Essential Functions

• Oversee and supervise HSAT orders in CloudPAT, ensuring accuracy and completion.
• Relay order status information to both the field and their accounts.
• Manage and maintain spreadsheet data.
• Ensure timely communication of insurance denials and incomplete documentation to account.
• Oversee the distribution of employee benefits reports.
• De-escalate any customer concerns or dissatisfaction.
• Act as a liaison between the organization and external physician offices, managing inquiries and responding to requests in a timely, professional, and clear manner.
• Investigate and resolve patient record discrepancies, delays, or other challenges related to patient orders.
• Collaborate with internal departments to identify and address operational issues impacting SLA and services.
• Assign tasks and monitor workflows to ensure uninterrupted operation.
• Identify opportunities for workflow improvement to optimize efficiency.

Required/Preferred Education and Experience

• BS Degree or equivalent experience preferred
• (5) years of experience coordinating workload within a team setting
• Extensive dental or clinical Sales experience a plus

Knowledge, Skills and Abilities

• Working knowledge and reporting capabilities in Salesforce
• Extensive data entry experience required.
• Strong customer service skills.
• Excellent verbal and written communication skills
• Strong organizational skills
• Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure
• Ability to work independently and as part of a dynamic team.
• Flexible to work late hours at the end of the quarter, and as needed.

Travel Requirements

• This position requires minimal travel

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.