VP Strategy Operations / Chief of Staff

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

VP. Strategic Operations/Chief of Staff

We are seeking a dynamic and strategic VP of strategic operations/chief of staff role to play a critical role in leading and executing organizational initiatives This pivotal role will drive cross-functional success, ensuring accountability and efficiency in our operations. This role will be a right hand to the COO to help their teams become more effective by running annual planning, measuring performance metrics, observing/listening for operational needs, and reducing admin burden. The ideal candidate will possess a strong background in healthcare operations, project management, and a passion for people excellence. This position requires a forward-thinking leader who can navigate complex challenges, enhance operational efficiency, and ensure alignment across all departments within the organization. The role is multi-faceted and requires a leader to be nimble and operate at the top of their license in a fast pace ever changing environment. 

Location: Remote | USA | Travel Required

Responsibilities:

Cross-Functional Initiatives:

• Collaborate with departments to drive specific initiatives that enhance operational efficiency and conversion health.
• Serve as the primary stakeholder for product and IT, ensuring critical projects are completed on time and meet organizational goals. Support and drive cross-functional collaboration to ensure operational excellence for both internal stakeholders and external clients, members, and providers.
• Coordinate and ensure effective time management and prioritization of key meetings and events across the operational function of the organization (COO org)

Continuous improvement

• Prepare and analyze reports, dashboards, and presentations, providing data-driven insights to support decision-making.
• Lead and facilitate key operational projects that align with the organization’s strategic objectives.
• Monitor and report on operational performance metrics and KPIs, ensuring continuous improvement.
• Facilitate communication and collaboration between the COO and other executives, departments, and external stakeholders, fostering a culture of transparency and teamwork. 
• This lead role will be responsible to align all business stakeholders for mid-year and end of year operational health.
• Support in developing and implementing processes and systems to enhance operational efficiency, streamline workflows, and drive continuous improvement across the organization.
• Lead and optimize workflows in support of delivery model and product enhancements: (e.g., Clinical navigation and Infusion care)

People Excellence

• Foster a culture of engagement and accountability across the operations team.
• Support talent management initiatives, including recruitment, onboarding, and professional development, to ensure a high-performing workforce.
• Foster a positive organizational culture by promoting values of collaboration, integrity, and excellence.
• Leadership development: In collaboration with the COO, support, and coach your leadership team (from supervisor levels to VPs) on their team performance, scaling, hiring, cross-functional collaboration, policy & process creation and adoption, people development, and team culture initiatives. 

Resource management and budget planning

• Oversee budget planning and management for operational initiatives.
• Ensure financial resources are allocated effectively to support critical projects. Own resource planning, management, and budget planning across the operations organization.
• Key owner of the complex resource management across the member services operations working in partnership with the SVP of member services.
• Will be the ley leader navigating and driving our annual strategy initiatives in close partnership with our Chief Transformation officer.

KPI and OKR Engagement:

• Drive the development and monitoring of KPIs and Key Results (KRs) to measure success and operational performance.
• Collaborate with teams to set achievable targets and implement action plans to reach them.

Qualifications:

• Bachelor’s degree in business administration, Management, or a related field; master’s degree is preferred.
• Proven experience in a leadership role, ideally as a Chief of Staff, Operations Manager, or similar position within a high-growth organization.
• At least 3 years of experience working for a large healthcare consulting organization
• Strong understanding of organizational dynamics, strategic planning, and operational management.
• Exceptional analytical skills with the ability to synthesize complex information and present it in a clear and concise manner.
• Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
• Highly organized and detail-oriented, with strong project management skills and the ability to manage multiple priorities simultaneously.
• Demonstrated ability to think critically and strategically, with a proactive approach to problem-solving.
• Proficient in Microsoft Office Suite and project management tools; familiarity with data analysis and visualization tools is a plus.
• Travel required: approx. 25%

 Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.