We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
About the Role
At Rula, we are seeking a Billing Support Operations Manager to manage and expand Rula’s Central Support team. This person will be responsible for leading our Tier 3 Billing Support Specialists and our offshore Tier 1 Billing agents in providing an effortless billing and user experience as our services continue to evolve in the pursuit of our mission.
This person will leverage their communication, operations, and data analysis skills to exceed KPIs/SLAs, build out processes for scale, and partner cross-functionally across the organization to improve our user experience. This role will be vitally important in the growth and scalability of Rula. We act with camaraderie, support, and a sense of urgency.
Required Qualifications
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4+ years of medical billing support, including experience with verification of benefits process, coding, insurance claims and billing processing, follow-up, revenue cycle management
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3+ years of leadership (managing billing support or similar teams)
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Experience collecting, analyzing, and using survey data to understand and improve CSAT/DSAT
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Experience with process mapping, performance metrics, and process optimization
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Experience leveraging data to inform decisions
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Experience collaborating successfully with cross-functional partners
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Experience building processes and developing workflows independently
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
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Associate or Bachelor’s Degree, or equivalent experience
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Start-up experience
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Experience working directly with patient populations or in healthcare and with a strong understanding of patient needs
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Knowledge of the healthcare insurance industry and access/billing challenges
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Experience with multi-channel support teams (phone, email, chat)
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Experience using data analysis tools such as Google Sheets, Looker, Zendesk Explore
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Strong knowledge of CRM systems and tools to enable support teams
We're serious about your well-being! As part of our team, full-time employees receive:
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100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
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Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
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Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
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401(k) plan access: Start saving for your future
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Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
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Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
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Employee Assistance Program (EAP): Support for your mental and physical health
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New hire home office stipend: Set up your workspace for success
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Quarterly department stipend: Fund team-building activities or in-person gatherings
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Wellness events and lunch & learns: Explore a variety of engaging topics
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Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
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Discounted programs: Fetch, SmartSpend, Ladder, SoFi
Our team
We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
Compensation Range: $116.2K - $129.9K
#BI-Remote
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What the Team is Saying
What We Do
We believe that when access to quality mental healthcare improves, patients, providers, and payers all benefit. And that’s why we’re on a mission to make mental healthcare work for everyone. We remove barriers and strengthen connection points between patients, providers, and payers to improve mental health outcomes.
With Rula, it’s easy for patients to find a high-quality therapist or psychiatric practitioner who meets their unique needs, accepts insurance, and is taking new patients.
For providers, Rula offers the flexibility of private practice, while also filling caseloads and offering the necessary behind-the-scenes support. Rula handles the marketing, credentialing, billing, and admin tasks so providers can focus on what they do best: providing care to those in need.
Rula is a remote-first company with teams who specialize in the areas of Clinical, Partnerships, Operations, Marketing, Engineering, Product, and more. We’re committed to reimagining how mental health is treated.
Why Work With Us
As a remote company, we're intentional about the culture we're building. We write things down, we communicate clearly, we follow-up, and we follow-through. We have high expectations for our team, and empower individuals with a high degree of trust and autonomy. In turn, we expect that individuals operate with a sense of ownership in everything.
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Rula Offices
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Employees work remotely.
We're a 100% remote company.
