At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
JOB SUMMARY
We are seeking a dynamic and experienced Vice President, IT Operations to lead and optimize our IT operations, ensuring stability, scalability, and efficiency. This role will be responsible for overseeing IT Service Management (ITSM) and operational processes while driving strategic initiatives and serving as a key advisor to the CTO. The VP will also act as a Chief of Staff for the CTO, aligning IT priorities with business goals and managing complex projects that enhance operational performance.
SCOPE/RESPONSIBILITIES
IT Operations & ITSM
- Oversee IT operations, including infrastructure, cloud services, end-user computing, and IT support services.
- Implement and enhance ITSM frameworks (ITIL) to improve service delivery and operational efficiency.
- Develop and enforce SLAs and KPIs to ensure high availability, performance, and security.
- Drive continuous improvement initiatives across IT services, including incident, problem, change, and asset management.
Strategic Leadership & Chief of Staff Responsibilities
- Act as a strategic partner and trusted advisor to the CIO, ensuring IT initiatives align with business objectives.
- Facilitate communication, decision-making, and execution of key IT priorities across departments.
- Manage executive reporting, ensuring transparency on IT performance, risks, and opportunities.
- Oversee budget planning, resource allocation, and vendor management to optimize IT investments.
Project & Program Management
- Lead cross-functional IT projects that enhance operational capabilities and business outcomes.
- Establish governance frameworks and best practices for IT project management.
- Ensure timely and on-budget execution of IT initiatives, coordinating with stakeholders across the organization.
- Identify and mitigate risks associated with IT projects and operational processes.
- Regular travel to different Mr. Cooper site locations may be required
EDUCATION & PROFESSIONAL EXPERIENCE
- 12+ years of IT leadership experience, with at least 5 years in IT operations, service management, or a similar role.
- Strong experience implementing and managing ITSM frameworks (ITIL certification preferred).
- Proven track record in project and program management within IT (PMP, PRINCE2, or equivalent certification is a plus).
- Experience in a Chief of Staff or similar advisory role, providing strategic guidance to executive leadership.
- Expertise in IT infrastructure, cloud technologies, cybersecurity, and enterprise applications.
- Network, ITIL, or cloud certifications a plus
- Strong financial acumen, including IT budgeting and cost optimization.
- Excellent leadership, stakeholder management, and communication skills.
- Ability to build and maintain strong cross-functional relationships.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Bachelor’s degree with major course work in a related discipline preferred.
PHYSICAL REQUIREMENTS
- This position is primarily a sedentary position performed in an office setting performing tasks at a desk or workstation and requires the ability to operate standard office equipment. The role also involves movement such as sitting, standing, walking and light lifting.
- The specific functions are dependent upon the position, but key responsibilities may involve utilizing computer systems and software applications to complete a variety of tasks, including typing, data entry, preparing reports, managing documents and/or files and communicating with customers or colleagues. The ability to effectively manage time and competing priorities is also critical.
- The position requires the ability to communicate effectively and to participate in virtual or in person meetings. The position requires the ability to commute by car, public transportation or other means of transportation because travel to the office is required at least occasionally and dependent upon the position, every scheduled workday.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023543
Job Category:
Information Technology
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
.JPG)
_2.png)
