ABOUT THIS POSITION
The VP of Implementation Engineering at Waystar will be responsible for leading our operational and support engineering teams. This individual will focus on driving engineering excellence, operational efficiency, and innovation within the teams that manage and maintain our core infrastructure and support platforms. Unlike product-focused engineering roles, this position emphasizes ensuring the robustness, reliability, and performance of our systems that support internal and external stakeholders.
We are seeking a leader with a strong background in Lean or Six Sigma methodologies, with the capability to lead and scale engineering operations and foster continuous process improvement. This role requires a balance of technical depth and strategic leadership, with a focus on building relationships and cross-functional collaboration. The ideal candidate will bring experience in building, mentoring, and scaling high-performing engineering teams, as well as driving a culture of accountability and operational excellence.
WHAT YOU'LL DO
Key Responsibilities
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Lead the operational and support engineering teams responsible for the performance, uptime, and scalability of Waystar’s core systems.
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Implement and champion Lean or Six Sigma methodologies to optimize processes, reduce inefficiencies, and drive continuous improvement.
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Collaborate with leaders across the organization, including product, Operations, customer support, finance, and legal, to align engineering efforts with overall business objectives.
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Establish and track performance metrics to ensure teams meet operational and improvement targets and maintain high levels of service and availability.
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Drive strategic initiatives for infrastructure improvements, automation, and system resilience.
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Develop and mentor engineering leadership within the department, building a culture of trust, collaboration, and high performance.
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Partner with product engineering teams and IT to ensure smooth transitions between development, deployment, and ongoing system support. Also identify ongoing opportunities to transition repeatable engineering tasks from application engineers to operations engineers.
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Manage budgetary considerations for engineering operations, ensuring cost-effective solutions while maintaining high standards of quality and performance.
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Stay current with industry trends and best practices, bringing innovative solutions to drive efficiency and scalability.
Qualifications
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Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field. Advanced technical or business degrees are a plus.
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10+ years of experience in engineering leadership roles, preferably within operational or support engineering functions.
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Proven expertise in Six Sigma, Lean, or other process improvement methodologies.
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Strong track record of building relationships and collaborating with senior leadership across various departments.
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Experience leading engineering teams in a healthcare, technology, or similarly complex and highly regulated environment is a plus.
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Exceptional communication, leadership, and strategic thinking skills.
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Demonstrated success in managing engineering operations at scale, including infrastructure, system uptime, and support engineering functions.
WHAT YOU'LL NEED
Preferred Skills
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Experience with cloud-based architectures, automation, and large-scale systems operations.
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Knowledge of healthcare industry compliance, data security, and privacy regulations (e.g., HIPAA) is a plus.
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Familiarity with modern operational and monitoring tools for software systems.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
What We Do
Waystar provides market-leading technology that simplifies and unifies healthcare payments. Our cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds, and brings more transparency to the patient financial experience.
The Waystar platform is used by more than 450k providers, 750 health systems and hospitals, and 5k health plans—and integrates with all major HIS and practice management systems.
The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue.
At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
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