VP Go-to-Market & Tech Perf F/M/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

Job Description

Accor Tech is a leading hospitality technology operating across the world: our global #OneTechTeam works to simplify and accelerate the global tech ecosystem that powers Accor. 

Our 1,200 Heartist®, passionate about innovation and problem-solving, support our 5,500 hotels and offices in 110 countries to deliver an exceptional experience to our 100 million customers. 

They also dedicate themselves to shaping the future of our rapidly evolving and highly competitive industry, while building a sustainable future. 

Join our truly diverse and creative team that tackles technical challenges every day.

With us, dare to impact the world! 

Here is where your greatest challenge awaits you: 

This position is part of a strategic division called Hospitality Tech, whose mission is to deliver top-quality tech services and ensure customer satisfaction through clear communication, standardized processes, a welldefined service catalogue, and the expertise of our tech professionals.

We provide solutions and resources for daily operations, support seamless adoption, facilitate tech onboarding, and manage third-party application rollouts.

The VP Go-to-Market & Tech Perf is part of the Hospitality Tech management team, and reports to the Global CIO.

Together with the regions and brands CIOs, he actively contributes to the mission of the Hospitality Tech department: delivering top-quality tech services to Accor properties, and ensuring customer satisfaction through clear communication, standardized processes, a well-defined service catalogue, and the expertise of a global team of tech professionals close to our hotels.

The VP Go-to-Market & Tech Perf supports the regions and brands in delivering the best tech services to Accor properties, by driving the strategic deployment of technology solutions and ensuring high customer satisfaction through seamless and efficient processes between central departments and regions.

This role is key in facilitating the relationship and efficient collaboration between central product departments, and tech teams in the regions and the brands.

It ensures that proper materials are provided to field teams, and rollouts are prioritized based on business value and team capacity, with a focus on monitoring progress and hotel satisfaction.

The mission of the central coordination team is to create and continuously maintain the conditions of success for regions to efficiently roll out products and provide best tech services to our properties, and to monitor and measure success through business performance.

Business Performance, Governance & PMO: monitor and drive business performance of Hospitality Tech department across regions & brands and continuously improve processes:

Set up and manage continuous improvement of end-to-end processes across Hospitality Tech

Define and maintain the department scorecard (KPI, OKR), control invoicing of services, maintain central visibility on services subscribed by each property, control and improve the HT department P&L in coordination with Finance, follow up on internal and external audits

Go to market activation: secure successful and seamless product & services deployments in regions & brands, ensuring key success factors are activated (consolidated and prioritized roadmap based on capacity and value generated; and relevant & useful collaterals for teams on the field):

Demand management, prioritization and central roadmap

Building materials for various field teams or stakeholders: CTS (e.g. sales pitches), Roll-out teams (e.g., technical guide)​, Hotels GM/VPO (e.g., OVP)​, Hotel staff (e.g., trainings)

Defining training strategies for properties

Vendor & Sourcing: Support regions & brands in driving performance of vendors used regionally by providing framework (scorecards, consolidated view on long tail providers etc), to ensure quality of service provided by vendors

Hospitality Tech internal communication: support cascading of Hospitality Tech strategy and ensure team engagement in HT by managing efficient communication across regions and brands:

Support Global CIO in managing communication across regions and brands through relevant channels

Liaise with BD&T comms to create consistent messaging to be adapted for Hospitality Tech

Compliance: help improve the compliance rate of hotels to PCI DSS standard by assisting hotels for PCI compliance self-assessment worldwide and collecting certificates

Qualifications

And You?

Typical background:

• Proven track record in leading cross-functional teams and managing large-scale projects involving transformation
• Experience in strategic planning and execution within a global organization
• Advanced degree in Business, Information Technology, or a related field
• Experience in the hospitality industry, particularly in technology deployment and management, is a plus

Competencies:

• Ability to lead and supervise multiple teams, ensuring alignment with strategic goals
• Proficiency in managing complex projects to ensure timely and successful rollouts
• Expertise in developing and implementing plans that prioritize business value
• Strong skills in communication and organization
• Get things done mindset
• Fluent in English and French

Additional Information

Accor dares to impact: 

- the world

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at Accor Tech

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,

• Remote work, 

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

2. An interview with the team manager responsible for the role you are interested in.

3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

5. A personalized feedback. 

#accortech