At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
JOB SUMMARY
A dynamic and strategic leader to lead Mr. Cooper’s global end-user computing and collaboration strategy and operational platforms. This executive role will be responsible for ensuring a seamless and secure technology experience for all employees, driving innovation, and optimizing end-user productivity through modern tools and services. The VP will collaborate with senior leadership and cross-functional teams to deliver high-quality IT solutions that align with business objectives.
SCOPE/RESPONSIBILITIES
- Develop and execute a comprehensive end-user technology strategy to enhance workforce productivity and collaboration.
- Oversee desktop, mobile, and virtual computing environments, ensuring scalability, security, and user experience excellence.
- Lead and manage global IT support teams, driving IT service excellence and continuous improvement.
- Define and implement standards for hardware, software, and digital workplace tools to streamline operations.
- Drive innovation in collaboration technologies, including unified communications, enterprise messaging, and remote work solutions.
- Implement and enforce cybersecurity best practices for end-user technology, working closely with the security team.
- Optimize device lifecycle management, procurement, and cost-effective solutions for end-user computing.
- Lead change management efforts to ensure smooth adoption of new tools and technologies.
- Partner with internal stakeholders to align end-user technology initiatives with business goals.
- Monitor industry trends, emerging technologies, and vendor partnerships to maintain a competitive edge. Ensure all IT infrastructure complies with industry standards and regulatory requirements.
- Regular travel to different Mr. Cooper site locations may be required
EDUCATION & PROFESSIONAL EXPERIENCE
- 15+ years of progressive IT leadership experience, with a strong background in end-user computing and collaboration technologies.
- Proven track record in IT service management (ITSM) and end-user support strategies.
- Expertise in modern workplace solutions, including Microsoft 365, Google Workspace, or similar platforms.
- Strong knowledge of endpoint security, identity & access management, and cloud-based collaboration tools.
- Experience in leading global, distributed teams and managing IT operations at scale.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to drive change, influence decision-making, and foster a culture of innovation.
- Familiarity with financial services and/or mortgage industry regulations and compliance requirements is a plus
- Exceptional communication and interpersonal skills.
- Ability to build and maintain strong cross-functional relationships.
- Bachelor’s degree in computer science, Information Technology, or a related field
PHYSICAL REQUIREMENTS
- This position is primarily a sedentary position performed in an office setting performing tasks at a desk or workstation and requires the ability to operate standard office equipment. The role also involves movement such as sitting, standing, walking and light lifting.
- The specific functions are dependent upon the position, but key responsibilities may involve utilizing computer systems and software applications to complete a variety of tasks, including typing, data entry, preparing reports, managing documents and/or files and communicating with customers or colleagues. The ability to effectively manage time and competing priorities is also critical.
- The position requires the ability to communicate effectively and to participate in virtual or in person meetings. The position requires the ability to commute by car, public transportation or other means of transportation because travel to the office is required at least occasionally and dependent upon the position, every scheduled workday.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023542
Job Category:
Information Technology
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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