At Towne Park, it’s more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
For more information about our privacy policy, please click here.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $$150,000.00-$198,000.00
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
About UPP
UPP, a division of Towne Park, is more than a parking management company, when you work with UPP you get to make a difference. Being a part of UPP means joining a service-oriented team that is committed to delivering exceptional experiences. Our seamless parking solutions, cutting-edge technology, and team of parking experts support our deep commitment to creating an exceptional hospitality experience with each interaction. Every day presents a new opportunity to enhance someone’s journey, whether ensuring safe, user-friendly and hospitable parking experiences or by delivering profitable parking solutions for our clients. Our goal is to delight our clients and customers with exceptional service that leaves a lasting impression. When you join UPP, you can become part of a collective team of more than 13,000 UPP and Towne Park parking and hospitality experts dedicated to making a difference.
Job Summary:
The Vice President of Human Resources will lead the HR function for the UPP’s distributed field operations. This role is responsible for developing and implementing HR strategies that support the unique needs of a geographically dispersed workforce. The Vice President will ensure consistent HR practices across all field locations, foster a positive workplace culture, and drive initiatives to attract, develop, and retain top talent in the field. Additionally, this role will lead and manage the Field HR team to ensure effective HR support and alignment with the company’s strategic goals.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Key Responsibilities:
Strategic Leadership:
-
Develop and execute HR strategies that support the overall business plan and strategic direction of the field operations.
-
Provide leadership and guidance on HR matters to field management and regional HR teams.
-
Ensure alignment of HR practices with the company’s goals and values.
Team Leadership:
-
Lead and manage the Field HR team, providing direction, support, and development opportunities.
-
Foster a collaborative and high-performing team environment.
-
Conduct regular team meetings and performance reviews to ensure alignment with organizational goals.
Talent Management:
-
Oversee the recruitment, onboarding, and retention strategies for field operations to ensure the company attracts and retains high-caliber talent.
-
Implement talent development programs, including training, leadership development, and succession planning for field employees.
-
Collaborate with regional HR teams to identify and address talent needs.
Employee Relations:
-
Foster a positive and inclusive workplace culture across all field locations that promotes employee engagement and satisfaction.
-
Address employee concerns and resolve conflicts in a fair and consistent manner.
-
Ensure consistent application of HR policies and procedures across all field locations.
Performance Management:
-
Ensure alignment of individual performance with the company’s strategic goals.
-
Provide coaching and support to field managers in conducting performance reviews and setting development goals, identifying successors and implementing talent initiatives in cooperation with corporate partners.
Compliance:
-
Ensure compliance with all relevant labor laws and regulations across all field locations in partnership with HR Center of Excellence.
-
Identify risk and collaborate with functional efforts to develop and maintain policies and procedures to ensure legal compliance and mitigate risk.
-
Conduct regular audits and assessments to identify and address compliance issues.
HR Operations:
-
Support and oversee HR operations in the field, leveraging partners in payroll, benefits administration, and HRIS systems.
-
Continuously improve HR processes to enhance efficiency and effectiveness in the field, providing feedback and working with corporate partners for needed solutions.
-
Provide support and resources to regional HR teams to ensure consistent HR practices.
Qualifications (What we are looking for)
-
Bachelor’s degree in Human Resources, Business Administration, related field, or equivalent experience;
-
Minimum of 10 years of experience in HR, with 5 years in HR operations, employee relations, and compliance.
-
Strong knowledge of employment laws and regulations.
-
Excellent communication, interpersonal, and conflict resolution skills.
-
Ability to build strong relationships and provide exceptional support to managers and employees.
Preferred Skills:
-
Experience in [industry-specific knowledge, if applicable].
-
Certification in HR (e.g., SHRM-CP, PHR).
Working Conditions: Up to 50% travel, located in Corporate office, hybrid position
Leadership Qualities We Look For
Alignment to the organization vision, team leadership and supervision, delegation of tasks and responsibilities, performance management, adaptability and resilience, conflict resolution and mediation, motivating and inspiring teams, managing di
verse teams, decision-making with stakeholder input, coaching and mentoring, project and resource management, communication and feedback, crisis and change management, collaboration and cross-functional leadership, employee development and succession planning, setting and managing expectations, building and sustaining team culture
Scope
Authority to Act:
Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.
Budget Responsibility:
The employee has authority to develop. Manage and control a department(s) budget.
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 50% may be required.
What We Do
Towne Park is a leader in hospitality solutions with over 14,000 associates, serving nearly 1,000 leading hotels and healthcare systems ranging from boutique hotels and sprawling luxury resorts to downtown healthcare campuses and local medical centers. Our commitment is to deliver the best team, the best service and the best solutions for our people, clients and customers.
For more than 30 years, Towne Park has provided expert solutions including valet parking and self-parking management, door and bell services, concierge, transportation, greeter and patient transport – all with the goal of enhancing the customer experience. Our teams create a smile and brighten the days of millions of guests, patients and visitors at the locations we proudly serve.
Towne Park's unique culture includes a collaborative, social environment that fosters high visibility and career progression. We believe in giving our team countless opportunities to learn and grow.
Our track record of success and growth has resulted in several appearances on the Inc. 500|5000 List of the fastest-growing private companies. Consider joining Towne Park if you are committed to delivering a one of a kind service experience. Visit www.townepark.jobs to apply today! Towne Park is an Equal Opportunity Employer (EOE).
