Vice President, Field Services (Remote)

Who You Are:

You are a thoughtful and strategic leader who thrives on building and growing high-performing teams. You’re passionate about creating scalable, efficient service delivery models that align with organizational goals while keeping client satisfaction at the forefront. You enjoy solving complex challenges and take pride in implementing innovative tools and processes that help teams work smarter and deliver exceptional results. As a leader, you foster a culture of collaboration, accountability, and continuous growth, empowering your team to achieve their full potential.

Building strong relationships comes naturally to you, whether it’s guiding your team, collaborating with internal stakeholders, or earning the trust of clients. You excel in fast-paced environments and approach challenges with a calm, solution-focused mindset. You’re dedicated to developing talent, closing skills gaps, and preparing your team for the future. With a focus on operational excellence and delivering real value, you’re ready to make a lasting impact on Myriad360’s field services team and its clients.

About The Role:

Myriad360 is seeking an accomplished Vice President of Field Services to lead and elevate our Field Services team. This leader will drive operational excellence, scale field services capabilities, and ensure exceptional delivery across all engagements. The ideal candidate will combine a strategic mindset with hands-on expertise to mentor and inspire the team, establish best practices, and build scalable, high-performing service operations that meet and exceed client expectations.

Key Responsibilities

Strategic Leadership:

• Define and execute a comprehensive strategy for Field Services to support Myriad360’s rapid growth and expanding client base.
• Develop scalable service delivery models, ensuring alignment with organizational goals.
• Identify and implement industry-leading tools, processes, and methodologies to drive efficiency and quality.

Team Leadership and Development:

• Lead, mentor, and inspire the Field Services team, fostering a culture of excellence, accountability, and continuous improvement.
• Identify skills gaps and implement targeted training and development programs.
• Attract, develop, and retain top talent to expand the team’s capabilities and readiness for future growth.

Operational Excellence:

• Standardize and optimize processes to improve field service operations and client satisfaction.
• Develop and track KPIs to measure team performance, service delivery, and client outcomes.
• Ensure compliance with safety, legal, and regulatory standards.
• Develop and implement pricing strategies ensuring alignment with market trends and organizational goals.

Client Engagement:

• Act as a trusted advisor to clients, providing guidance and ensuring alignment with their business objectives.
• Lead escalations, ensuring resolution and maintaining client trust and satisfaction

Desired skills and experience:

• Bachelor’s degree in Engineering, Operations Management, or a related field
• Minimum of 15 years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization.
• At least 7 years in an executive or senior leadership role, with proven experience in leading and scaling teams.
• RCDD or DCDC certification required
• Deep expertise in IT infrastructure, network solutions, and/or field engineering services.
• Deep understanding of copper and optical cabling methods and standards
• Comprehensive knowledge and expertise in data center buildouts
• Exceptional leadership and team-building skills, with a demonstrated ability to mentor and inspire.
• Strong strategic thinking with the ability to translate vision into action.
• Track record of implementing scalable processes, tools, and systems to support growth.
• Exceptional communication, interpersonal, and client management skills.
• Financial acumen, including experience with budgeting, forecasting, and margin optimization.
• Expertise in managing cross-functional teams and driving collaboration across departments.
• Willingness to travel up to 40% as needed
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

 Preferred Qualifications

• MBA or Master’s degree
• Certifications in Project Management (PMP), ITIL, Lean Six Sigma and/or CDCDP.
• Experience working with enterprise clients in industries such as cloud computing, telecommunications, or managed services.
• Experience with Nvidia sales
• Strong network of industry contacts and the ability to recruit top-tier talent. 

This position requires candidates to reside within the United States

A Little About Us

Our mission is to challenge and enable our employees to achieve great things.

We live and breathe our core values:

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.

Some of Our Benefits

• Unlimited Paid Time Off (PTO)
• Paid Parental Leave
• Company-funded 401k contributions
• 100% employer covered individual & family health insurance plans provided
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Team-building events
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! 

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $260,000- $270,000 base plus opportunity for bonus and/or commission. Compensation in other geographies may vary.