At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Value Manager
Why We Have This Role
The Edge Value Manager is at the heart of the Edge services business. We help customers unlock the most value from our subscription solutions. We understand their goals and, as trusted advisors, help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful, technical, and savvy individuals to help our customers realize long term value and impact Edge customer retention and expansion.
How You’ll Find Success
Edge Value Managers ensure that Edge fulfills its brand promise to customers of delivering impactful insights. If you couple that customer obsession with a growth and expansion mindset, you will effectively help renew the Edge customer base and proactively recommend solutions to uphold their business objectives. Additionally, you will do the following:
- Have a deep understanding of the market research landscape and trends
- Bring AI to the forefront of all conversations with clients
- Work collaboratively with Edge sales and delivery teams
- Continuously stay up to date on new Edge data and services offerings
- Focus on delivering value and impact to the customer
- Maintain a growth mindset that is focused on personal development
How You’ll Grow
- Deepen your expertise in research methodologies and tools while staying informed about industry trends to provide valuable guidance and innovative solutions for customers
- Surface historical experience, case studies and validation results to influence client scoping and drawdown of Edge Audiences solutions
- Bring strong analytical capabilities to client’s research challenges to support their adoption and usage of Edge Instant Insights
- Develop personalized, high-impact recommendations by anticipating customer needs and cultivating long-term relationships with industry professionals
- Contribute to the growth and renewal of the Edge customer base, focusing on strategies that maximize customer satisfaction and loyalty for sustained engagement
- Collaborate cross-functionally with delivery and sales teams to provide comprehensive solutions, while gaining a holistic understanding of how all departments contribute to overall business success
Things You’ll Do
- Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients
- Manage end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings (including top-notch knowledge and expertise on synthetic sample delivery)
- Maintain polished communication with clients, ensuring timely responses and effective follow-through on issues and escalations to build long-term partnerships
- Work closely with Edge Account Executives and Delivery teams to build account strategies, accelerate growth, and ensure recommended solutions lead to impactful insights
- Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations
What We’re Looking For On Your Resume
- 3+ years of experience in a technical, consulting, or client-facing role
- Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
- Experience working with customers in all phases of their adoption journey
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritize and meet deadlines
- Familiarity with software and front-end development
- Track record of success in building customer relationships at multiple levels of a clients’ organization
What You Should Know About This Team
- You’ll discover that collaboration is a deeply ingrained tenet found at the heart of the Edge Team. Your teammates and cross-functional partners will be your largest asset as you work together to maximize outcomes for our customers
- This team is held to a high standard of excellence in communication, organization, professionalism, and execution
- Culture is crucial for us; we want you to be in a place where you enjoy your day to day and thrive against the challenges that come with it. Proactiveness and willingness to learn are a must. You will find that empathy and kindness are our “secret-sauce” for a high-performing team
Our Team’s Favorite Perks and Benefits
- On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting ‘Experience Bonus’ after a year of service. The purpose is to fund a dream you’ve always dreamt of! it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel!
- A comprehensive package consisting of base, bonus and LTI plan.
- Check out more about our benefits here
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Top Skills
What the Team is Saying
What We Do
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally.
"We are in the business of empowering organizations to really understand what people want, and then act on it with empathy, speed, and scale. This is what Qualtrics Experience Management is really about." - Zig Serafin, CEO
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Qualtrics Offices
OnSite Workspace
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
