Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Overview:
Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence, and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite marketplace for technology professionals to buy cloud products. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business.
Culture is important to us, and at Pax8, it’s business, and it IS personal. We embody Compassionate Candour by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals.
At Pax8, we are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.
Product at Pax8:
Pax8’s product team leads the industry in defining what the global cloud product marketplace will be. We achieve this through collaboration, focus on business value, and pragmatic execution.
To ensure that what we’re building is easy-to-use, engaging, and sustainably monetizable, we’re passionate about collaboration across Pax8 and with our partners. We clear barriers by compulsively assessing cost-benefit to ensure that highest priority products can be brought to market quickly—and that we’re leading the field in cloud-based SaaS distribution. And we solve both user and business problems pragmatically through short incubation and frequent iteration. We build innovative products that demonstrably drive partner and customer acquisition, conversion, and retention, and bring our users clear, top-tier benefits.
Position Summary:
We are seeking a highly organized and strategic UX Operations Program Manager to drive efficiency and effectiveness across our User Experience (UX) disciplines, including UX Research, Design, and Content. In this role, you will be responsible for establishing and optimizing processes, managing resources, and fostering collaboration to empower our UX teams to deliver exceptional user experiences. You will be the central point of contact for operational excellence, ensuring seamless workflows and scalable practices.
Essential Responsibilities:
Program Management & Strategy: Develop and execute UX operational strategies and best practices that support research, design, and content initiatives. Process Optimization: Proactively identify and prioritize operational needs and opportunities for improvement across UX Research, Design, and Content. Use data to inform decision-making and drive continuous improvement of UX operations. Resource Management: Oversee UX tools, platforms, budgets, and vendor relationships, ensuring teams have the necessary resources to succeed. Support UXR participant recruitment, scheduling, panel management, and the distribution of user research reports across the department. Collaboration & Communication: Partner with cross-functional stakeholders, including Product, Engineering, and Marketing, to align UX efforts with company goals. Establish and maintain strong relationships with stakeholders to ensure alignment on operational priorities and initiatives. Governance & Standardization: Establish UX documentation, guidelines, and processes to ensure consistency and quality in research, design, and content practices. Recruitment & Vendor Management: Manage relationships with external research vendors, design agencies, and contractors to enhance team capabilities. Develop and manage participant panel growth strategies to build a diverse and engaged participant pool and establish best practices for participant recruitment. Measurement & Reporting: Define KPIs and success metrics to evaluate the effectiveness of UX initiatives and report insights to leadership. Develop and track key performance indicators (KPIs) to measure the effectiveness of UX operations. Training & Development: Support onboarding, skill development, and knowledge sharing across UX teams. Develop and maintain documentation for operational processes, tools, and resources.
Ideal Skills, Experience, and Competencies:
- 5+ years of experience in UX Operations, Program Management, or a similar role within a UX-focused environment.
- Strong understanding of UX Research, Design, and Content disciplines, with a passion for enhancing user-centered practices.
- Experience with agile project management methodologies.
- Experience with Jira for agile project management.
- Proficiency in managing UX and productivity tools such as Figma, Miro, UserInterviews, and Microsoft 365.
- Strong analytical and problem-solving skills.
- Experience with budget management.
- Ability to navigate ambiguity, influence stakeholders, and drive operational improvements.
Required Education & Certifications:
- Bachelor’s degree in a related field (e.g., human-computer interaction, psychology, sociology) or equivalent and demonstrable work experience,
Compensation:
Qualified candidates can expect a compensation range of $113,000 to $141,000 or more depending on experience.
Expected Closing Date: 04/30/2025
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice
Top Skills
What We Do
Buy, sell, and manage cloud solutions with the marketplace that fuels your business.
Our born-in-the-cloud platform modernizes the channel’s cloud journey with consolidated billing, automated provisioning, and industry-leading PSA integrations. And our technology is backed by responsive support, educational offerings, and the resources you need to grow your cloud business.
Pax8 has displaced legacy distribution by connecting the channel ecosystem to our award-winning cloud marketplace. If you want to be successful with the cloud, you want to work with Pax8.
Why Work With Us
At Pax8, we tackle complex challenges, work hard, make time to celebrate, & give back. Being a part of the Pax8 team means being passionate about the quality of your work, caring about the people you serve, & capitalizing on opportunities to improve. It means having each other’s backs, never stopping until a problem's solved & having fun.
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