UX Lead

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code. 

At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems. 

To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be. 

We are seeking a highly skilled and experienced UX expert to join our dynamic team. As a key member of our product and design team, you will be responsible for creating user-centered, visually stunning interfaces that align with our customers needs and product goals. This role requires a deep understanding of the product, UX design methodologies, strong communication skills, and the ability to manage multiple projects independently. There is a unique opportunity to rethink the UX of a complex no-code platform that serves multiple personas and solutions across business segments. 

As a UX Expert, you will:

• Own the UX Strategy by Deep Product Understanding: Define and execute a user experience strategy in alignment with business and product objectives.
• Lead Application Design: Design user-friendly and visually appealing interfaces for complex web applications, ensuring they meet user needs and business goals.
• Document Designs: Produce clear and comprehensive design documentation, including wireframes, user flows, and design specifications.
• Create Prototypes: Develop interactive prototypes to communicate design concepts and interactions effectively.
• Collaborate Across Teams: Work closely with cross-functional teams, including product managers, customers, and developers, to ensure seamless integration of design into the development process.
• Conduct User Research: Engage directly with customers and stakeholders through interviews and observations to gain insights into user behavior, preferences, and pain points.
• Perform Usability Testing: Periodically test usability on existing systems, create mockups for new ideas, and present product analytics to identify opportunities for improvement.
• Manage Design Assets: Share design assets and prototypes with team members for feedback and development.
• Design system: Own a scalable and composable design system for a no-code platform
• Improve Processes: Actively identify opportunities for improvement in work processes and collaborations and lead efforts to implement solutions.

You will be successful in this role if you have:

• At least 10 years of experience as a UX expert, preferably in-house at a B2B product company—A MUST
• Proven experience in leading design projects from concept to delivery, with the ability to work independently and manage multiple projects simultaneously
• Extensive experience working in a global organization with multi-disciplinary teams.
• Up-to-date knowledge of UX/UI design best practices, including user research methodologies and a user-centered design approach.
• Strong experience with Figma and familiarity with SaaS/B2B products.
• Deep understanding of user-centered and data-driven design methodologies.
• A robust UI portfolio showcasing your ability to develop high-level and detailed mockups and prototypes.
• Experience in a fast-paced, ever-changing startup environment.
• Excellent presentation, communication, and collaboration skills, with the ability to explain complex concepts in a simple and understandable manner.
• Detail-oriented, critical thinker with strong problem-solving skills and a customer-centered approach.
• Strong English communication skills.

Bonus points if you have:

• Experience with Adobe Creative Suite
• Knowledge of HTML5 & CSS3
• Bachelor's degree or equivalent in Design or a related field
• Experience with no code platform
• Familiarity with the procurements/legal field
• Experience collaborating with customers across companies of different sizes and sectors

Our values:

• There Is Always A Way.  At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
• Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
• Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.
• No BS.  To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important.

Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.