What success looks like in this role:
• Brindar soporte tecnico en temas de tecnología por medio telefónico y de chat.
• Registrar y documentar los incidentes en la herramienta definida para esta actividad de acuerdo con los procedimientos establecidos.
• Realizar seguimiento de los incidentes generados.
• Actuar como el primer punto de contacto del usuario y asegurar la satisfacción del cliente.
• Aplicar técnicas básicas de diagnóstico para identificar inconvenientes, investigar causas y recomendar soluciones para corregir fallas comunes.
You will be successful in this role if you have:
• Manejo herramientas ofimáticas (Word, Excel, Outlook).
• Conocimiento en temas tecnologícos.
• Atención al usuario.
• Comunicación asertiva.
• Responsabilidad.
• Puntualidad.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Top Skills
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
