About Us:
ICE Consulting is a premier Managed IT Services Provider located in South San Francisco. Since our founding in 1997, we have been committed to delivering tailored IT solutions and managed security services to small and medium-sized enterprises. Our mission is to empower businesses with exceptional technology support and consultancy services.
Job Overview:
We are on the lookout for a motivated User Support & Junior Systems Administrator to join our growing team. This position requires a proactive individual with strong technical abilities to provide user support and assist in system administration. You will play an integral role in ensuring the smooth operation of our clients' IT environments.
Key Responsibilities:
- Provide frontline technical support to end-users, resolving hardware and software challenges.
- Assist in maintaining, monitoring, and troubleshooting server and network infrastructure.
- Document support requests and maintain accurate logs in our ticketing systems.
- Perform system installations, configurations, and updates as required.
- Educate users about IT best practices and assist in onboarding new technologies.
- Work collaboratively with IT team members to enhance overall service delivery.
Requirements:
- 4+ years of experience in IT support or systems administration.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proficient in Windows and macOS systems.
- Experience with Windows Server (2008/2012) and Active Directory.
- Knowledge of cloud services, especially Office 365 and Gmail.
- Familiarity with mobile device management solutions.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
- Ability to work independently as well as within a team environment.
- 401(k) with company match
- Company Paid Holidays
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
Top Skills
What We Do
ICE is a leading managed IT solution provider specializing in full-range, vendor-independent managed IT services to small and mid enterprises for over 24 years. 97% CSAT (Client Satisfaction Score) with over 5,000.00 client reviews, customer service is front and center at ICE. Our objective is to be Trusted IT Partner for our clients. We specialize in Cybersecurity and provide 24x7x365 security detection and response services. We are also SOC 2 compliant.
