User Researcher, Subscriptions

We collaborate with Business, Product, Design and Tech across the entire user funnel, from onboarding and activating people to the platform, to retaining existing users through meaningful product experiences and services. All of this in service of our mission to unlock the potential of human creativity - by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it.

As a member of our Product Insights team, you will join a group of highly motivated and passionate individuals, specializing in User Research, Data Science and Analytics Engineering. You will represent the voice of our users across projects, by observing user needs and behaviour and working closely with stakeholders to craft new ideas across the user journey, and provide critical input when shaping compelling, user relevant offerings and experiences. This is a highly impactful role where you and the rest of the team will be able to directly impact how millions of Spotify users are supported around the world. 

What You'll Do

• Identify opportunities for user research to address key business questions and inform new value propositions, product improvements or innovation across the user journey.
• Define, plan and execute comprehensive research plans to uncover user needs and behaviour.
• Deliver fresh, business relevant insights that are brought to life through engaging storytelling in continuous dialogue, presentations and workshops.
• Leverage evaluative frameworks to facilitate evidence-based product and design decisions.
• Build trusted relationships with stakeholders to drive impact and translate insights into product improvements, new features and business strategies. Track the impact of research on business outcomes.

Who You Are

• Have 5+ years of experience in user research, with expertise in exploratory and evaluative qualitative research.
• Hold a degree in Psychology, Human Computer Interaction, or a related field, and/or relevant professional experience.
• Comfortable planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
• Have strong interpersonal skills and can easily connect with your partners in product, tech, business and design.
• A dedicated advocate of a user-centred, evidence-based approach to product development, while balancing business needs.
• Thrive in a fast paced, highly collaborative, and international environment.
• Passion for learning and growing in the field of qualitative user research and contributing to the practice within Spotify.

Where You'll Be

• This role is based in Stockholm, Sweden.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.