Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.
Heartflow is a VC-backed company that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 400,000 patients worldwide.
The User Researcher and Human Factors Engineer will play a key role in our expanding team to help inform personas, design direction, and new opportunities for our AI-based software. This person will work closely with engineering, design, and regulatory teams to define, execute on, and report out user research and usability testing.
Job Responsibilities:
- Conduct research to gain insights into the needs, behaviors, and preferences of both healthcare professionals and patients who will use the software as a medical device (SaMD).
- Design, conduct, and document comprehensive user research studies, formative, and summative testing, to inform user personas, product development, and validate usability.
- Work closely with designers, developers, product managers, and other stakeholders to ensure that user needs are incorporated into the design and development process.
- Identify potential usability issues, design problems, and opportunities for improvement in the software's user interface and overall user experience.
- Design and implement various research methods, such as interviews, surveys, usability testing, and field studies, to gather data and insights.
- Analyze the data to identify key findings and provide recommendations to the design and development team.
- Understand the intended users of the device, their skills, and their limitations in order to inform the design an effective interface.
- Inform the device design to prevent safety errors and to allow for easy recovery from errors.
- Provide adequate training and documentation to ensure safe and effective use of the device.
- Ensure that the software is safe, effective, and meets regulatory requirements.
Skills Needed:
- Outstanding communication skills, both written and oral.
- Proven ability to handle ambiguity, work collaboratively with internal and partner contacts, and influence cross-functional teams.
- Strong technical aptitude.
- Direct experience with scrum methodologies for product development and delivery.
- Highly productive with exceptional organizational capacity.
- Demonstrated passion for problem solving.
- Proficiency in user research tools.
- Experience with data analysis tools.
Educational Requirements & Work Experience:
- Bachelor’s degree or higher preferably in Human Factors Engineering, Cognitive Psychology, Human-Computer Interaction, or a related field.
- 5+ years of experience UX research and human factors engineering, preferably in medical devices or healthcare.
- 3+ years in the SaMD industry.
- Demonstrated experience with FDA human factors guidance.
- Strong portfolio showcasing research methods, analysis, and impact on product development.
- Experience with both formative and summative usability testing.
A reasonable estimate of the yearly base compensation range for San Francisco Bay Area is $140,000-$190,000, cash bonus, and stock options.
Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.
Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.
Top Skills
What We Do
Heartflow is the global leader in AI-driven coronary artery disease (CAD) management, transforming how CAD — the world’s leading cause of death — is diagnosed and treated. Our advanced technology generates personalized, precision 3D heart models from a single CT scan, providing clinicians with the clarity and confidence to deliver earlier, more effective treatments — transforming CAD into a disease that can be managed for life.
Heartflow One is the only complete, non-invasive, precision coronary care platform providing patient insights throughout the guideline-directed CCTA pathway. The AI-driven platform — including Roadmap™ Analysis, FFRCT Analysis and Plaque Analysis — is supported by the ACC/AHA Chest Pain Guideline and backed by more than 600 peer-reviewed publications.
With over 400,000 patients treated, more than 1,400 leading institutions adopting our solution, and 99.5% of U.S. lives covered — Heartflow is redefining the standard of coronary care. We're a global company, with employees across the United States, Europe and Japan. Our headquarters are in Mountain View, California, with additional offices in California, Texas, the UK, and Japan.
We believe CAD shouldn’t be a silent threat. By making it screenable, diagnosable, and manageable, we’re changing the story of CAD, empowering clinicians to save lives and giving patients more time for what matters most.
Why Work With Us
Join Us to Rewrite the Story of CAD.
