User Experience Designer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Services Digitization organization is focused on the design, development, and delivery of products that elevate the client experience, making engagement with Visa simple, intuitive, and rewarding.

Essential Functions

The User Experience (UX) Designer will be responsible for delivering end-to-end user experience designs for the Services Digitization team, responsible for Visa’s client-facing portals, to drive consistency, usability, and customer centricity.

S(he) will operate as part of a CX team and product team within Client Services to bring the customer voice into the business and deliver differentiated customer experiences. The User Experience Designer will work closely with product managers and other key stakeholders across Client Services to identify user needs and pain points and should be an analytical and creative designer who is able to grasp user needs and solve problems in complex use case scenarios. A strong portfolio of successful UX projects is essential. This role requires a UX designer who’s experienced at taking complex user tasks and transforming them into intuitive, beautiful and accessible user experiences.

The designer will work alongside the product team to build in-depth understanding of client and user needs, pain points and jobs to be done by leveraging research findings, behavioral analytics, customer interaction data and insights. S(he) will contribute to customer experience requirements for new solutions, and will partner with Product Management, Global Design, and Platform Delivery teams to bring new self-service experiences to life.

Key responsibilities include, but are not limited to:

• Journey mapping

• Wireframing

• UX/UI design

• Prototyping

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
•6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Solid proficiency in user journey mapping, wireframing, prototyping and UI design on commonly used UX/UI design solutions (Figma).
• Strong understanding of Information Architecture and Interaction Design. Hands on experience with user testing are desired. Experience in web analytics and product analytics (Pendo, Google Analytics, Medallia) would be highly regarded.
• Experience in designing user interfaces for large commercial SaaS product, or B2B web-based software especially those that are data-rich with complex scenarios and workflows is desired.
• Experienced in designing for mobile apps or mobile optimized sites. Knowledge in mobile usability patterns and an appreciation for clean, simple and usable interfaces is important.
• Familiar with web accessibility best practices. HTML & CSS knowledge will help.
• Ability to manage ambiguity and demonstrate resilience when faced with obstacles
• Bias for action, self-starter mentality and growth mindset


What will also help:
• Background or experience in designing finance software is a plus.
• Experience in user behavior analytics (Pendo, Google Analytics, Medallia, Tableau, etc).
• Mobile app design experience.
• Knowledge in accessibility and inclusive design

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,100.00 to 162,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.