User Enablement Content Development Manager

Company Description

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions.

At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

The User Enablement Content Development manager oversees content development and content roadmap management across multiple products to drive product adoption and build experts. In this role, you and your team are responsible for developing software documentation and software product training for our customers and partners. You will lead a global team of content developers. You will excel independently and as a leader, while working in a hyper-growth, fast-paced environment with tight deadlines and still deliver high-quality work. You must be detail-oriented, organized, and concise. Excellent leadership capabilities are critical.

Primary Responsibilities

• Responsible for Content development for multiple products, in various stages of development, with varying release cycles.
• Lead a Content Development team; motivate, challenge, coach, and manage:
  • Define standards for excellence in content development standards
  • Motivate and engage team members, challenging each to produce their best work
  • Coach employees and create opportunities to further their growth
• Assign projects and timelines; hold the team accountable for achieving targets.
• Evaluate documentation and enablement content
• Measure and manage team progress against production quality and organizational objectives.
• Design/develop/deliver engaging learning experiences throughout the software user’s life-cycle.
• Collaborate cross-functionally to ensure we meet all business needs.
• Manage projects related to departmental strategic initiatives and reporting.

Qualifications

Required Qualifiications

• Bachelor’s degree in Training & Development, Education, Business Administration, or related field (or equivalent experience)
• 3+ years of experience developing, delivering, and documenting customer and partner learning experiences.
• 1-2 years manager or supervisor role
• Excellent written, oral, and communication skills
• Ability to motivate and engage a broad audience of various levels and cultures
• Strong attention to detail
• Expertise in content development, technical writing methodologies, and technology
• Shows initiative, be a self-starter, able to multi-task

• Ability to manage and prioritize multiple projects in an agile and quick-paced environment
• Ability to meet project deadlines and deliver results
• A strong sense of ownership and accountability

Desired Qualifications

• Previous work in the software industry
• Experience in digital content development tools like Camtasia a plus
• Strong experience with documentation content development and presentation tools like MadCap Flare and/or Zendesk a plus
• Experience with Jira for content development roadmap management
• Strong diagnostic and problem-solving abilities
• Experience with Reporting Software and Data Integration a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

insightsoftware is an Equal Employment Opportunity employer and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.