User Education Specialist / Technical Content Writer / (IFS Technology)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking a talented User Education Specialist / Technical Content Writer with expertise to join our team in Colombo, Sri Lanka. In this role, you will be responsible for creating high-quality technical documentation and educational materials to support our users in effectively utilizing IFS Technology solutions.

• Develop clear, concise, and user-friendly technical documentation, including user manuals, online help systems, and training materials for IFS Technology products
• Collaborate with subject matter experts, developers, and product managers to gather and understand complex technical information
• Translate technical concepts into easily understandable content for various audience levels
• Create and maintain a consistent style and tone across all documentation
• Develop and implement content strategies to improve user education and reduce support inquiries
• Continuously update and improve existing documentation based on user feedback and product updates
• Participate in the creation of e-learning modules and video tutorials to enhance user understanding
• Ensure all documentation meets quality standards and adheres to company guidelines
• Stay up-to-date with the latest trends in technical writing, user education, and IFS Technology

Qualifications

• Bachelor's degree in Technical Communication, English, Computer Science, or a related field
• Proven experience in technical writing or user education, preferably in the enterprise software industry
• Excellent writing skills with the ability to explain complex technical concepts in simple terms
• Proficiency in documentation tools and content management systems
• Experience with instructional design principles and e-learning development
• Strong analytical and problem-solving skills
• Excellent time management and organizational abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Technical writing certifications are a plus
• Fluency in English; knowledge of additional languages is beneficial

Additional Information

We respectfully decline all offers of recruitment and/or advertising assistance.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.