Business Operations Specialist - Global Business Operations

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Operations Specialist – Global Business Operations role helps IFS to execute on business goals by performing core business reporting for effective business insight across the organization.

Responsibilities include, but are not limited to:

Report development and preparation, business analysis

• Prepare historical and forward-looking KPI analysis. Understand, use and combine the different internal data sources, and summarize the results in MS Excel and PowerBI. Discuss measurement approach and share critical business insights with key stakeholders

• Take ownership for, and deliver monthly and quarterly reporting to provide value-added insight to leadership across the organization. 

• Develop new and enhance existing reporting assets in line with business requirements

• Provide technical input to the development of new reporting assets as required, including advice and guidance on data sourcing approaches

• Sourcing and in-depth analysis of data for key KPIs and ad hoc business requirements

Process Definitions and Enhancement

• Develop processes to enhance operational reporting procedures

• Assessment of existing reporting tools and methodologies to simplify and standardize them in line with the IFS Global operating model

• Implement cross functional initiatives in cooperation with Global and Regional functions

Business Partnering:

• Act as trusted business advisor to organizational management by translating data into actionable insights, clearly explaining key messages for decision support

• Manage updates to Global Business Operations intranet platform

Qualifications

Essential:

• 2+ years’ experience in Business Operations, Finance, data analyst or related business support role, ideally with experience in an international organization with virtual working environment. Recent graduates also considered.
• MSFT Excel skills to Intermediate level
• University degree or comparable professional experience
• Professional fluency in English

Desirable:

• Proficiency in additional languages are a plus

Additional Information

Overall Required Competencies

• Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills. 
• Ability to manage complex topics across the complete business landscape and operating functions. 
• Good presentation skills. Ability and confidence to interact with both internal and external customers. Must be responsible with and able to handle confidential information.
• Ability to inspire positive change.
• Affinity for working with data and transforming it into management reporting information
• Proficiency in information technology trends and developments are a plus.

Other

• Flexibility to work UK business hours from time to time when required

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.