(US) Sr. People Advisor

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

The Sr People Advisor will work collaboratively with people leaders and employees in specific client groups, translating tactical and operational business needs into integrated HR solutions. Reporting to the Director, People Experience and acting as a trusted advisor to people leaders, the role will enable the effective use of HR programs, policies, and processes, and support the implementation of new talent strategies and programs to achieve business objectives and enhance organizational effectiveness. This role will have the opportunity to use HR expertise to make a real impact, providing valuable insights, advice, and counsel to people leaders and employees in all areas of HR. 

Meet the HR Team

Key Responsibilities:

• Partner with the HRBP Director and HR Centers of Excellence (COEs) to improve delivery of all aspects of the business’ talent strategy. As a Trusted Business Advisor, build strong working relationships and trusted partnerships with stakeholders by developing a strong HR expertise and business acumen and leveraging that to coach and develop people leaders to improve their leadership effectiveness, build high-performing teams, and drive employee engagement.
• Participate in the design and implementation of the talent programs; analyze organizational needs, identify performance improvement opportunities, recommend, and implement performance improvement initiatives, and evaluate their effectiveness. Coach people leaders and their teams to create a high performing culture across the organization; facilitate internal mobility and career development.
• Take the lead role in assessing and resolving employee concerns, grievances, conflicts with fairness and integrity while ensuring compliance company policies and guidelines and all local, state/province, and federal labor regulations in both Canada and United States.
• Serve as Subject Matter Expert and contribute to the HR operational effectiveness by working with cross functional HR teams in identifying areas of opportunities to support process standardization, simplification, and automation to increase operational efficiency and excellence. Help to build a strong HR Brand across the organization.
• Will act as the internal Subject Matter supporting the HR team on different Employee Relations and Workplace Investigation matters. Will ensure continuous consistency, integrity and fairness in our practices. In partnership with the legal team, will support resolution of various complex employee concerns in compliance with applicable laws.

Required Skills & Qualifications:

• Minimum of 6 years of progressive HR experience including 3-4 years as People Advisor, HR Business Partner, HR Generalist or other relevant HR experience.
• In-depth knowledge of HR best practices, labor regulations for US for Canada.
• Prior experience in employee relations, conflict resolution, workplace investigations and handling sensitive HR issues. A strong understanding of performance management and leadership coaching techniques.
• Demonstrated computer literacy with capability in MS Office (Outlook, Word, Excel and PowerPoint), and related HR software.
• Excellent communication and interpersonal skills; proven ability to take initiatives and work with minimal supervision and collaboratively with others to solve challenging problems. Experience influencing and partnering with senior-level leaders
• Ability to quickly triage issues, provide consultative advice, and apply sound judgment and the highest levels of integrity in resolving complex situations with discretion; maintain confidentiality.
• Strong planning, coordination, time management, and organizational skills. Solid critical thinking, analytical and problem-solving skills, combined with a personal passion for driving continuous process improvement and optimization. A true client centric and growth-minded spirit with a proven track record of delivering results and ability to balance urgency with common sense.

Preferred Experience:

• Bachelor's degree in human resources, business administration, or a related field, or equivalent experience.
• Prior HR experience at high-growth, mid-to-large scale organizations within the tech industry.
• Familiarity with HRIS systems and HR analytics to drive data-based decision-making
• SHRM-CP, HRCI-PHR or HRPA-CHRP Certified.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.