Senior UI/UX Designer

About Lovepop

Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue. Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments. Our vision is to be the #1 online card destination for cards and we are building the team of A+ talent that will take us there.

About the roles

As UI/UX designer you will own the creating designs that elevate the customer experience for Lovepop.com. Your mission is to lead and influence Lovepop to ensure that we are consistently and reliably delivering the right solutions on Lovepop.com for our customers to help them find the right product for their special person. 

This role is a great fit for someone who thrives in a dynamic environment, empathizes with customers, and has experience working with engineering teams in a small to medium size startup company. You will need to constantly look for optimization areas, work with marketing, customer service, operations and tech to create a compelling experience for our customers. Ability to influence, analytical ability, strong tracking/monitoring capabilities, exceptional communication skills and leadership are essential to success in this role.

Accountabilities

• Owns creating great UX design for the customer on Lovepop.com: You will deliver UX designs for a variety of small and large projects that will improve the customer experience on Lovepop.com and drive innovative ideas. Leverage quantitative and qualitative data to discover new opportunities to improve the site that creates a more compelling experience for our customers. Demonstrate an understanding of user behavior and can speak to cause-and-effect. You are seen as the expert in your space and often bring clarity to difficult Lovepop.com UX issues. 
• Own the customer experience on Lovepop.com: You actively research and discover opportunities to improve the customer experience. Performs customer research to discover customer needs and pain points on the existing Lovepop.com experience. Actively promotes ideas that improve the customer experience. Anticipates bottlenecks and makes tradeoffs to balance the business needs versus technical constraints. Leverages A/B testing to gain early signals from customers on new UX features.
• Build strong relationships between technology and the stakeholder that we serve: Interact closely with the Lovepop business teams to discover new opportunities to improve the UX on Lovepop.com. Leads efforts internally to educate internal teams on UX pain points. Works with business owners to validate assumptions and asks questions to fill in knowledge gaps to ensure that the correct features are being built for our customers.

Qualifications

• 2+ Years Online DTC Experience: Lovepop is an online card selling company and the person filling this role needs to have extensive experiences in innovating and delivering projects that have improved the purchasing process, browse experience and other parts of the online experience. The successful candidate for this position must have direct ownership experience in Online DTC processes and not just worked in an Ecommerce company.
• 5+ Years of UX Experience: This role will play a very critical part in driving the success of executing initiatives and projects in Lovepop. This person will be expected to immediately be impacting our roadmaps by working with Product Managers and other senior leaders to understand existing priorities but also shape new priorities including ones we might not have thought about.
• Experience in a Fast Pace and Sometime Ambiguous Environment: Lovepop is at the forefront of learning to sell cards online. We move fast to try new ideas and adapt quickly to the needs of our customers. The person in this role needs to drive projects to be delivered quickly, accurately measure the impact and adapt to the results.
• Think Outside the Box: Selling greeting cards online requires new thinking about how to serve our customers the best. This role requires a person to think about how we develop new experiences for the customer to create the right card for their special person.

Lovepop Values

Engineering: Curiosity to discover how the world works

Hunger: Desire to take on more than is expected

Magic: Delivering unexpected experiences

Connection: Building relationships with each other